What to do when a "**** (4 alphanumeric one-byte characters) Printer error has occurred" is displayed - MX420

Article ID: ART138012 | Date published: 05/13/2015 | Date last updated: 05/07/2019
 

Description

Errors

Solution

When a 4-character code with the message "**** (*1) Printer error has occurred. " is displayed, there may be a problem inside the printer.

(*1): "****" is displayed with alphanumeric one-byte characters.

Example: 5012, etc.

Example: The display of the 5012 error

<Solution>

Turn OFF the printer, and unplug the power cord. Wait a few minutes, then reconnect the power cord. Then, turn ON the printer again.

If the problem persists, contact the service center.

<Error Code>

6000, 5700, 5400, 5B00,  6800, 6801, 9000, 6500, 5011

Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account


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