Canon Knowledge Base - Cannot download images from a memory card to a computer (The computer does not recognize the memory card)

Cannot download images from a memory card to a computer (The computer does not recognize the memory card)

Article ID: ART138112

Date published: 05/13/2015

Date last updated: 11/16/2015

Description

Cannot download images from a memory card to a computer (The computer does not recognize the memory card)

Solution

Cannot download images from a memory card to a computer (The computer does not recognize the memory card)

ID : 8200884500 _ EN _ 31

Solution

If you cannot download images from a memory card to a computer with a memory card reader (or if the computer does not recognize the memory card), check the items below.

1. Check the device's connection to the computer

Check whether the memory card reader is correctly connected to the computer.

Check whether the memory card is correctly inserted into the memory card reader.

NOTE

Regarding memory card slots:

- If you are using a memory card reader that connects by USB, please check the instruction manual for the memory card reader.

- If you are using a memory card slot that came built in on your computer, please check the instruction manual for the computer.

2. Check whether the memory card reader is supported

Depending on the memory card reader you are using SDHC / SDXC / micro SD / micro SDHC / micro SDXC memory card might not be supported.

NOTE

How to check whether your card reader is supported

- If you are using a memory card reader, please check either the instruction manual for the memory card reader or the Web site of the manufacturer.

- If you are using a memory card slot that came built in on your computer, please check either the instruction manual for the computer or the Web site of the manufacturer.

REFERENCE

Even if the memory card reader is not compatible with the memory card, as long as the computer satisfies system requirements, you can connect your camera to the computer to download images.

For information about the system requirements of the supplied software, please see the [Camera User Guide] that came with your camera.

3. Check whether your operating system is supported

Depending on the OS you are using, SDXC / micro SDXC memory card might not be supported.

Please see the following table for details.

Supported

Not supported

Memory Cards	Your operating system
	Windows 8 / 8.1	Windows 7	Windows Vista	Windows XP	Windows 2000	Mac OS X v10.7 or later	Mac OS X v10.6	Mac OS X v10.5	Mac OS X v10.4
SD memory cards
micro SD memory cards
SDHC memory cards
micro SDHC memory cards
SDXC memory cards			(with SP1 or later)	(requires SP2, and the update program [KB955704] from Microsoft must be applied)			(v10.6.5 or later)
micro SDXC memory cards

REFERENCE

Even if the operating system is not compatible, as long as the computer satisfies the system requirements, you can connect your camera to the computer to download images.

For information about the system requirements for the supplied software, please see the [Camera User Guide] that came with your camera.

4. Check the status of the driver (Windows)

Check the installation status of the (OS default) driver, and reinstall it if necessary.

IMPORTANT

Operations for Windows 7 are explained here. If you are using Windows Vista or Windows XP, the on-screen displays and procedures may differ.

Depending on the computer or the memory card reader, the on-screen displays and procedures may differ.