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List of Messages (VIXIA HF G20)

Article ID: ART138457 | Date published: 05/13/2015 | Date last updated: 08/17/2015
 

Description

List of Messages (VIXIA HF G20)

Solution

List of Messages (VIXIA HF G20)
ID : 8201757900 _ EN _ 1
Solution

Message Solution
Accessing the memory card. Do not remove the memory card. You opened the double memory card slot cover while the camcorder was accessing the memory card or the camcorder started accessing the memory card as you opened the double memory card slot cover. Do not remove the memory card until this message disappears.
Back up recordings regularlyThis message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly.
Buffer overflow. Recording was stopped.The data transfer rate was too high for the memory card in use and the recording was stopped. Replace the memory card with one rated SD Speed Class 2, 4, 6 or 10.
After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on the memory and recording may stop. Save your recordings and initialize the memory.
Built-in memory errorThe built-in memory could not be read. Contact a Canon Service Center.
Built-in memory is fullThe built-in memory is full ( [ End] appears on the screen). Delete some recordings to free some space. Alternatively, save your recordings and initialize the built-in memory.
Built-in memory writing error Attempt recovering the data?This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory. Select [Recover] to try to recover the recordings.
Cannot access the built-in memoryThere is a problem with the built-in memory. Contact a Canon Service Center.
Cannot communicate with the battery pack. Continue using this battery pack?You attached a battery pack that is not recommended by Canon for use with this camcorder.
If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Cannot convertCannot access the memory card. Check the memory card and make sure it is inserted correctly.
You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card.
There was an error creating the file name. Set > [File Numbering] to [Reset] and initialize the memory card or delete all the photos and converted SD movies.
Cannot copyThe total size of the scenes you selected to copy exceeds the available space on the memory card. Delete some recordings on the memory card or reduce the number of scenes to copy.
The memory card already contains the maximum number of scenes (3,999 scenes). Delete some scenes to free some space.
The gallery already contains the maximum number of stories (98 stories in any one given memory). Delete some stories to free some space.
Cannot divide the scene. Initialize only using the camcorder.The scene could not be divided because the camcorders scene management data log is full. Save your recordings and initialize the memory. Transfer back the backup files and try dividing the scene again.
Use the supplied software VideoBrowser to save the scene and divide it on the computer.
Cannot enter standby mode nowThe camcorder cannot enter standby mode if the remaining battery charge is too low. Charge or replace the battery pack
Cannot load canvasThe canvas file that was saved on the memory is corrupted.
Canvas data cannot be read from canvas files created using other devices.
Cannot play backYou cannot play back scenes that were recorded or edited using another device and then written back to the built-in memory.
If a memory card was recorded on with another device and then the LOCK switch was set to prevent writing, gallery information cannot be accessed correctly so playback is not possible from the gallery screen. Play back scenes from the date index screen or change the position of the LOCK switch on the memory card.
There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center.
Cannot play back Cannot access the built-in memoryThere is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center.
Cannot play back Check the memory cardThere is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card.
Cannot play the movies in the built-in memory Initialize only using the camcorderThe camcorder's built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder.
Cannot play the movies on this memory cardMovies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card
Cannot play the movies on this memory card Initialize only using the camcorderThe memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder
Cannot recordYou cannot capture video snapshot scenes from scenes recorded or edited using another device.
There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center.
Message Solution
Cannot record Cannot access the built-in memoryThere is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center.
Cannot record Check the memory cardThere is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card.
Cannot record movies in the built-in memory Initialize only using the camcorderThe camcorder's built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder.
Cannot record movies on this memory cardMovies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card.
Cannot record movies on this memory card Initialize only using the camcorderThe memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder.
Cannot save the canvasCannot save your [Pens and Stamps] drawings on the memory. Save your recordings and initialize the memory.
Change the battery packBattery pack is exhausted. Replace or charge the battery pack.
Check the memory cardCannot access the memory card. Check the memory card and make sure it is inserted correctly.
A memory card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the memory card, or use a different memory card.
You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card.
If after the message disappears,
/ appears in red, perform the following: Turn off the camcorder and remove and reinsert the memory card. If
/ turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the memory card
Do not disconnect the power source. Cannot write data with this connection. To write data to the camcorder, connect the compact power adapter then reconnect the camcorder and computer. Do not disconnect the USB cable unless you first use the computer to safely end the connection.The camcorder cannot be operated while it is not being powered by the compact power adapter and is connected to a computer with the supplied USB cable. In addition, scenes cannot be written back and music files cannot be transferred to the camcorder. To avoid corrupting the data in the camcorders memory, use the computers Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder.
To be able to write back scenes and to transfer music files to the camcorder, use the computers Safely Remove Hardware function to end the connection, disconnect the USB cable, power the camcorder using the compact power adapter and only then connect it to the computer again.
Do not disconnect the power source. Do not disconnect the USB cable unless you first use the computer to safely end the connection.When the camcorder is in mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while this message appears may result in permanent loss of the recordings in the camcorder. Use the computer's Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder.
To be able to write back scenes and to transfer music files to the camcorder, power the camcorder using the compact power adapter and only then connect it to the computer using the supplied USB cable.
File name errorThe folder and file numbers have reached their maximum value. Set [   ] > [File Numbering] to [Reset] and delete all the photos on the memory card or initialize it
Initialize only using the camcorderThere is a problem with the file system that prevents accessing the selected memory. Initialize the memory with this camcorder
LCD Screen has been dimmedHold < DISP. > pressed for 2 seconds to restore the LCD screen to its previous brightness setting.
May not be possible to record movies on this memory cardYou may not be able to record movies on a memory card without a Speed Class rating or rated SD Speed Class 2. Replace the memory card with one rated SD Speed Class 4, 6 or 10.
Mem. Card Number of scenes already at maximumThe memory card already contains the maximum number of scenes (3,999 scenes); no further scenes can be copied onto the memory card. Delete some scenes to free some space.
Mem. Card Unable to recognize the dataThe memory card contains scenes recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings in the memory card with the device originally used to record them.
Memory card cover is openAfter inserting a memory card, close the double memory card slot cover.
Memory card is fullThe memory card is full. Delete some recordings to free some space or replace the memory card.
Memory card is write-protectedThe LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch.
Memory card writing error Attempt recovering the data?This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory. Select [Recover] to try to recover the recordings. If you inserted a memory card that contains scenes recorded using another device, we recommend that you select [No].
Message Solution
Need to recover files from the memory card. Change the position of the LOCK switch on the memory card.This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the position of the card's LOCK switch was changed to prevent erasure. Change the position of the LOCK switch.
No memory cardInsert a compatible memory card into the camcorder.
No photosThere are no photos to play back.
No scenesThere are no scenes in the memory selected.
Not enough available spaceDelete some recordings on the memory card or select the [3 Mbps] bit rate for the conversion to SD.
Number of scenes already at maximumThe maximum number of scenes (3,999 scenes) has been reached. Delete some scenes to free some space.
Number of stories already at maximumThe gallery already contains the maximum number of stories (98 user-created stories in any one given memory). Delete some stories or change the recording memory for movies
Scene recorded using another device. Cannot divide the scene.Scenes that were not recorded with this camcorder cannot be divided with this camcorder.
Scene recorded using another device. Cannot play back the scene.Scenes that were not recorded with this camcorder cannot be played back.td>
Select the desired scene numberA number of scenes have the same recording date but different file control information. This can occur, for example, when you edit movies on a computer and then transfer the files back to the camcorder. Select a number to display the corresponding group of scenes.
Some scenes could not be convertedSome scenes selected for conversion to SD were recorded using another device. These scenes were not converted.
Among the scenes selected for conversion to SD there are scenes recorded with the camcorder or another device using 24p frame rate. When converting scenes to SD, leave out scenes recorded using 24p frame rate.
Some scenes could not be deletedMovies that were protected/edited with other devices cannot be deleted with this camcorder.
Some scenes were recorded using another device and cannot be copied.Scenes that were not recorded with this camcorder cannot be copied to memory card
.
Task in progress. Do not disconnect the power source.The camcorder is updating the memory. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack.
There are no scenes with the selected ratingNo scenes have been rated yet. Rate the scenes as you like.
The criteria you used to select scenes by rating resulted in no applicable scenes. Change the criteria used to select scenes by rating.
This memory card contains scenes. Delete all scenes to use relay recording.Save your movies if necessary, and delete all the movies from the memory card.
This photo cannot be displayedYou may not be able to display photos taken with other devices or image files created or edited on a computer.
This scene was recorded using another device and cannot be copied.Scenes that were not recorded with this camcorder cannot be copied to memory card
.
To record video on this memory card, it is recommended to use only the XP+/SP/LP recording modesMovies may not be recorded correctly on this memory card if the recording mode is set to MXP or FXP mode
To use the wireless function, insert the Eye-Fi card into slot B.You may have inserted the Eye-Fi card into memory card slot A. Insert it into memory card slot B.
To use this function change the camcorder's mode from [AUTO] to M/CINEMACUSTOM, the CUSTOM dial and some of the functions that can be assigned to the assignable buttons cannot be used in [AUTO] mode. Set the mode switch to M (Manual mode) or CINEMA (Cinema mode) to use them.
Too many photos. Disconnect the USB cable.Disconnect the USB cable. Try using a memory card reader or decrease the number of photos on the memory card to fewer than 2,500 photos (Windows), or 1,000 photos (Mac OS).
If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while.
Total play time is too longWhen converting scenes from a story, the maximum total playback time of the scenes to be converted is 12 hours (when converting individual scenes) or 2 hours and 30 minutes (when converting stories). Reduce the number of scenes to be converted to SD.
Unable to recognize the dataYou transferred data to the camcorder recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings with the device originally used to record them.
Unable to recover dataCould not recover a corrupted file. Save your recordings and initialize the memory using the [Complete Initialization] option.
Unsupported gallery data detected. Cannot record or edit. Delete gallery data?The gallery data of the movies in the selected memory card is not supported. The movies can be played back but you cannot edit them or record additional scenes to this gallery. Select [Yes] to delete the unsupported gallery data. Note that after doing so, you will not be able to play back the movies with the device originally used to record the unsupported gallery data.

Related InfoHandling of Red Icons Displayed on the Screen (VIXIA HF G20 / LEGRIA HF G25)

SIMS Doc Id

8201757900

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