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Troubleshooting - Saved Image Files Do Not Open (DR-G1130/G1100)

Article ID: ART138697 | Date published: 05/13/2015 | Date last updated: 11/02/2015
 

Description

If image files saved by CapturePerfect 3.1 cannot be opened by another application, first confirm the following.

Solution

Saved Image Files Do Not Open

If image files saved by CapturePerfect 3.1 cannot be opened by another application, first confirm the following:

- Does the application you are using support CapturePerfect 3.1 image file types (*.bmp, *.tif, *jpg, and *.pdf)?

If this does not solve the problem, consider the following possible causes:

CAUSE: The application does not support multi-page TIFF files.
SOLUTION: Open the files using an application that supports multi-page TIFF files, or save the images as single-page TIFF files using CapturePerfect 3.1.

CAUSE: The compression format used by CapturePerfect 3.1 is not supported.
SOLUTION: Open the image file with CapturePerfect 3.1, set the compression format to [None], and save it again.


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