| Solution | List of Messages (in alphabetical order)| Message | Solution | | Back up recordings regularly | This message may appear when you turn on the camcorder. In the event of a malfunction, recordings may be lost so back up your recordings regularly. |  / 
Built-in memory error | The built-in memory could not be read. Contact a Canon Service Center. | /
Built-in memory is full | The built-in memory is full (" End" appears on the screen). Delete some recordings to free some space. Alternatively, save your recordings and initialize the built-in memory | /
Built-in memory writing error Attempt to recover the data? | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the built-in memory. Select [Recover] to try to recover the recordings. | /
Cannot access the built-in memory | There is a problem with the built-in memory. Contact a Canon Service Center. | | Cannot communicate with the battery pack. Continue using this battery pack? | You attached a battery pack that is not recommended by Canon for use with this camcorder.
If you are using a battery pack recommended by Canon for use with this camcorder, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center. | | Cannot copy | The total size of the scenes you selected to copy exceeds the available space on the memory card. Delete some recordings on the memory card or reduce the number of scenes to copy.
The memory card already contains the maximum number of AVCHD scenes (3,999 scenes). Delete some scenes to free some space. | | Cannot divide the scene | The scene could not be divided because the camcorders scene management data log is full. Delete some scenes and photos and try dividing the scene again. | | Cannot divide the scene. Initialize only using the camcorder. | The scene could not be divided because the camcorders scene management data log is full. Delete some scenes and photos and try dividing the scene again. | | Cannot load canvas | The canvas file that was saved on the memory is corrupted.
Canvas data cannot be read from canvas files created using other devices.
| | Cannot play back | There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center. | /
Cannot play back Cannot access the built-in memory | There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. | | Cannot play back Check the memory card | There is a problem with the memory card. Save your recordings and initialize the memory card using the [Complete Initialization] option. If the problem persists, use a different memory card. | /
Cannot play the movies in the built-in memory Initialize only using the camcorder | The camcorders built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder. | | Cannot play the movies on this memory card | Movies cannot be played back from a 64 MB or smaller memory card. Use a recommended memory card. | | Cannot play the movies on this memory card Initialize only using the camcorder | The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. | | Cannot record | You cannot capture video snapshot scenes from scenes recorded or edited using another device.
There is a problem with the memory. If this message appears often without apparent reason, contact a Canon Service Center. |
| Message | Solution |
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Cannot record Cannot access the built-in memory | There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. | | Cannot record Check the memory card | The camcorders built-in memory was initialized using a computer. Initialize the built-in memory with this camcorder. |
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Cannot record movies in the built-in memory Initialize only using the camcorder | There is a problem with the built-in memory. Save your recordings and initialize the built-in memory using the [Complete Initialization] option. If the problem persists, contact a Canon Service Center. | | Cannot record movies on this memory card | Movies cannot be recorded on a 64 MB or smaller memory card. Use a recommended memory card. | | Cannot record movies on this memory card Initialize only using the camcorder | The memory card in the camcorder was initialized using a computer. Initialize the memory card with this camcorder. | | Cannot save the canvas | Cannot save your [Pens and Stamps] drawings on the memory. Save your recordings and initialize the memory. | | Charge the battery pack | Battery pack is exhausted. Charge the battery pack. | | Check the memory card | Cannot access the memory card. Check the memory card and make sure it is inserted correctly.
A memory card error occurred. The camcorder cannot record or display the image. Try removing and reinserting the memory card, or use a different memory card.
You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended memory card.
If after the message disappears,
 appears in red, perform the following: Turn off the camcorder and remove and reinsert the memory card. If
 turns back to green you can resume recording/playback. If the problem persists, save your recordings and initialize the memory card. | | Check whether the lens cover is open | Slide the lens cover switch down. | | Do not disconnect the power source. Cannot write data with this connection. To write data to the camcorder, connect the compact power adapter then reconnect the camcorder and computer. Do not disconnect the USB cable unless you first use the computer to safely end the connection. | The camcorder cannot be operated while it is not being powered by the compact power adapter and is connected to a computer with the supplied USB cable. In addition, scenes cannot be written back and music files cannot be transferred to the camcorder. To avoid corrupting the data in the camcorders memory, use the computers Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder.
To transfer files to the camcorder, use the computers Safely Remove Hardware function to end the connection, disconnect the USB cable, power the camcorder using the compact power adapter and only then connect it to the computer again. | | Do not disconnect the power source. Do not disconnect the USB cable unless you first use the computer to safely end the connection. | When the camcorder is in
 mode and is connected to the computer with the supplied USB cable, the camcorder cannot be operated. Disconnecting the USB cable or power source while this message appears may result in permanent loss of the recordings in the camcorder. Use the computers Safely Remove Hardware function to end the connection and disconnect the USB cable before using the camcorder.
To transfer files to the camcorder, power the camcorder using the compact power adapter and only then connect it to the computer using the supplied USB cable. | | File name error | The folder and file numbers have reached their maximum value. Set [
 ] > [File Numbering] to [Reset] and delete all the MP4 movies and photos on the memory card or initialize it. | | Initialize only using the camcorder | There is a problem with the file system that prevents accessing the selected memory. Initialize the memory with this camcorder. | | LCD screen has been dimmed Use the [LCD Backlight] setting to change the brightness | - Change the [
 ] > [LCD Backlight] setting to [Normal] or [Bright]. | | May not be possible to record movies on this memory card | You may not be able to record movies on a memory card without a Speed Class rating or with one rated SD Speed Class 2. Replace the memory card with one rated SD Speed Class 4, 6 or 10. | | Mem. Card Number of scenes already at maximum | The memory card already contains the maximum number of AVCHD scenes (3,999 scenes); no further scenes can be copied onto the memory card. Delete some scenes to free some space. | | Mem. Card Unable to recognize the data | The memory card contains scenes recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings in the memory card with the device originally used to record them. |
| Message | Solution | | Memory card cover is open | After inserting a memory card, close the memory card slot cover. | | Memory card is full | The memory card is full. Delete some recordings to free some space or replace the memory card. | | Memory card is write-protected | The LOCK switch on the memory card is set to prevent accidental erasure. Change the position of the LOCK switch. | | Memory card writing error Attempt to recover the data? | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the memory. Select [Recover] to try to recover the recordings. If you inserted a memory card that contains scenes recorded using another device, we recommend that you select [No]. | | Need to recover files from the memory card. Change the position of the LOCK switch on the memory card. | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing on the memory card and later the position of the cards LOCK switch was changed to prevent erasure. Change the position of the LOCK switch. | | No memory card | Insert a compatible memory card into the camcorder
The memory card may not be inserted correctly. Insert the memory card all the way into the memory card slot until it clicks. | /
Not enough available space | Delete some recordings on the memory card or select [4 Mbps] for the conversion. | | Number of scenes already at maximum | The maximum number of AVCHD scenes (3,999 scenes) has been reached. Delete some scenes to free some space. | | Recording was stopped due to insufficient write speed of the memory card | The data transfer rate was too high for the memory card in use and the recording was stopped. Replace the memory card with one rated SD Speed Class 2, 4, 6 or 10.
After repeatedly recording, deleting and editing scenes (fragmented memory), it will take longer to write data on the memory and recording may stop. Save your recordings and initialize the memory. | | Scene recorded using another device. Cannot copy the scene. | Scenes that were not recorded with this camcorder cannot be copied to the memory card.
Scenes that were edited using software cannot be copied or divided. | | Scene recorded using another device. Cannot divide the scene. | Scenes that were not recorded with this camcorder cannot be divided with this camcorder.
Scenes that were edited using software cannot be copied or divided. | | Scene recorded using another device. Cannot play back the scene. | Scenes that were not recorded with this camcorder cannot be played back. | | Select the desired scene number | A number of scenes have the same recording date but different file control information. This can occur for example when you record movies in the area of the international date line. Select a number to display the corresponding group of scenes. | | Some scenes could not be deleted | Movies that were protected/edited with other devices cannot be deleted with this camcorder. | | Some scenes were recorded using another device and cannot be copied. | Scenes that were not recorded with this camcorder cannot be copied to the memory card. | | Task in progress. Do not disconnect the power source. | The camcorder is updating the memory. Wait until the operation ends and do not disconnect the compact power adapter or remove the battery pack. |
| Message | Solution | | This photo cannot be displayed | You may not be able to display photos taken with other devices or image files created or edited on a computer. | | To record video on this memory card, it is recommended to use [Long Play] video quality. | When using a memory card rated SD Speed Class 2, you may not be able to record movies if you use a video quality option other than LP or 4 Mbps.. | | To record video on this memory card, it is recommended to use a video quality setting other than [60P Recording]. | When using a memory card rated SD Speed Class 2 or 4, you may not be able to record movies if you use a video quality option other than 60P or 35 Mbps. | | Too many photos and MP4 movies. Disconnect the USB cable. | Disconnect the USB cable. Try using a memory card reader or decrease the number of photos and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS).
If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and restore the connection after a short while. | | Unable to recognize the data | You transferred data to the camcorder recorded using a video configuration that is not supported (PAL or SECAM). Play back the recordings with the device originally used to record them. | | Unable to recover data | Could not recover a corrupted file. Save your recordings and initialize the memory using the [Complete Initialization] option. |
List of Messages for Connecting to an External Hard Drive / | Message | Solution | | Error writing to external hard drive | This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while the camcorder was writing to the external hard drive. Select [Recover] to try to recover the recordings. | | Quickly erases all files and deletes partitions from the external hard drive. Initialize? | If you initialize the hard drive, all data it contains will be lost, including any partitioned drives. If necessary, back up data and then initialize the hard drive with the camcorder. | | The compact power adapter was disconnected. Could not safely remove the external hard drive. | While the camcorder was connected to an external hard drive, the camcorders compact power adapter was disconnected and the connection was ended. Check whether data in the hard drive was corrupted. |
List of Messages for Wi-Fi Functions / Refer also to the instruction manual of your wireless router and other devices you will use. | Message | Solution | | Another user is already controlling the camcorder. Try again later. | This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then touch Retry. | | IP address conflict | Change the camcorders IP address to avoid any conflict with devices connected to the same network. Alternatively, change the IP address of the conflicting device. | | Memory card cover is open | The memory card cover was opened while the memory card was being accessed. Stop the Wi-Fi function in use and end the Wi-Fi connection. | | Multiple access points detected. Try the operation again. | There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option. | | No access points found | The access point set in the camcorder could not be found.
Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
Make sure that you use the access points SSID for the camcorders Wi-Fi settings.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. | | Unable to access configuration files | Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a Canon Service Center. | | Unable to complete WPS. Try the operation again. | Some wireless routers require pressing and holding the Wi-Fi Protected Setup (WPS) button. For details, refer to the instruction manual of your wireless router.
Make sure to touch [OK] on the camcorders screen within 2 minutes of activating the Wi-Fi Protected Setup signal on the wireless router, whether by pressing the button or by entering the PIN code. | | Unable to complete WPS. | Turn off the camcorder and wireless router. After a short while, turn them on again and try again. If the problem persists, perform setup using the [Search for Access Points] option. | | Unable to connect | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances. | | Unable to obtain an IP address | If you are not using a DHCP server, connect using the [Manual Setup] option and enter the IP address using the [Manual] option.
Turn on the DHCP server. If it is already on, make sure it is functioning properly.
Make sure the address range for the DHCP server is sufficient.
Turn on the DNS server. If it is already on, make sure it is functioning properly.
Make sure that the DNS servers IP address and the name for that address are correctly configured.
Set the DNS servers IP address in the camcorder.
If you are not using a DNS server, set the DNS address to [0.0.0.0].
If you are using a wireless gateway router, make sure all of the devices in the network, including the camcorder, are configured with the correct gateway address.
| | Wi-Fi authentication unsuccessful | Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. | | Wi-Fi cannot be used while the wireless microphone is attached | The camcorders Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off. | | Wi-Fi connection terminated | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
The camcorder may not be able to connect to the access point if too many devices are accessing it. After a short while, establish the connection again. | | Wi-Fi error Incorrect authentication method | Make sure the camcorder and access point are correctly configured.
Make sure the camcorder and access point are using the same authentication/encryption method and encryption key.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. | | Wi-Fi error Incorrect encryption key | The encryption key (password) is case sensitive so make sure to enter it correctly. | | Wi-Fi error Incorrect encryption method | Make sure the camcorder and access point are using the same authentication/encryption method.
If the access point is using MAC address filtering, enter the camcorders MAC address in the access points configuration screen. | | Wireless communication is not working correctly | Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the wireless signal. Try using the camcorder in a location farther away from such appliances.
Turn off the camcorder and wireless router. After a short while, turn them on again and perform the Wi-Fi network setup again. If the problem persists contact a Canon Service Center. |
List of Messages for Web Services| Message | Solution | | Check network settings | The network settings in the camcorder are not correctly configured. Check the connection point, SSID and other network settings. | | Connect to a computer and use supplied software to set up This service may not be available in your region | To use Web services, set in the camcorder the settings saved on CANON iMAGE GATEWAY. Install ImageBrowser EX and CameraWindow in your computer and configure the settings using CANON iMAGE GATEWAY. | | Connect to a computer and use the supplied software to set again | An error occurred when connecting to the CANON iMAGE GATEWAY server. Check the settings saved on CANON iMAGE GATEWAY and set them again in the camcorder. | | Insufficient space on server | You have exceeded the amount of data you can save on the CANON iMAGE GATEWAY server. Delete some data to free some space. | | Movie must be less than X min. | You attempted to send a movie whose length exceeds the maximum length allowed by the Web service (the maximum length differs according to the Web service). Shorten the movie and try sending it again. | | Server busy Try again later | The CANON iMAGE GATEWAY server is busy due to a high number of users trying to connect to the server. End the Wi-Fi connection and try again later. | | This image cannot be sent | You attempted to send a type of recording or a file with a size that is not supported by the selected Web service. Check the recording before sending. | | Try again | An error occurred when connecting to the CANON iMAGE GATEWAY server or the server is temporarily down. End the Wi-Fi connection and try again. |
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