Scanning Is Not Performed

If scanning does not start when it should, first confirm the following:

- Are the scanner and PC correctly connected with the proper cable?
- Is the scanner's power switch turned ON?

If this does not solve the problem, consider the following possible causes:

CAUSE: The ISIS/TWAIN driver and Job Registration Tool are not installed properly.
SOLUTION: Uninstall and then reinstall the ISIS/TWAIN driver and Job Registration Tool.

• If the scanner does not operate because of a system error, turn the scanner OFF and wait at least 10 seconds before turning it back ON. If errors continue to occur, reboot the scanner and computer.
• When scanning with configurations that use a large amount of the computer's memory, scanning will be performed properly for the first scan. However, if a second scan is performed with the same configurations, an error may occur due to insufficient memory and scanning may not be possible. In such cases, restart the application you are using and change the configurations before scanning again.