Operating Environment

Important Notes Concerning System Requirements

• This software does not support external storage, such as USB hard disks and NAS.

• We recommend that you operate this software in its own dedicated LAN environment.

• The software may not be able to record images if you use an environment where the IP addresses of the cameras are occasionally changed. Use fixed IP addresses to ensure proper operation.

• Be sure to operate the cameras, Storage Servers and Viewers over networks using the same network protocol (e.g. all over IPv4 networks, or all over IPv6 networks).

• For details on the operating system, see “Additional Considerations” in “Operating Environment”

• Audio cannot be transmitted from a Viewer if you use the Viewer on a computer running Windows 7 or Windows Server 2008 R2.

• Before applying a service pack or updating the operating system, please refer to Canon’s compatibility information.

• Running Windows Update may cause system operation to become unstable and cause the system to restart.

• Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.

• Running software other than this product or compatible camera management software may cause system operation to become unstable.

• When there is a high load on the CPU or hard disk, images may not be recorded or displayed at the specified frame rate, recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted when the available hard disk space is low.

• Operation may slow down if the amount of stored data (number of recording files) becomes large.

• Depending on the performance of the computer and the network environment, changes in the recording environment (such as the time of day and the weather) may result in it not being possible to display recorded or live images according to the specified settings.

• Using IPsec may degrade the performance for recording and displaying images.

• You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the following items before using the feature.

  – The Viewer supports transmission and reception of audio data.

  – Audio data cannot be recorded separately, and is always recorded together with the images.

  – Synchronization is enabled only when playing back recorded images (JPEG) and recorded audio. However, the audio

  and images may not be synchronized, depending on the operating environment (p. 78).

  – The audio stream may be interrupted, depending on the performance of your computer and network environment.

  – Audio may be interrupted when using anti-virus software.

   

• Be sure to test the system under your operating environment before starting regular operation.

Note

• The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate settings, etc.), as well as the pre-event recording settings. For details, contact your local supplier.

• Microsoft .NET Framework 3.5 SP1 is required for this software to operate. It is automatically installed when installing RM-64/25/9. For RM-Lite, install it from the included CD-ROM before installing RM-Lite.

• The following runtime modules are installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall any of these modules.

– Microsoft Visual C++ 2008 Redistributable

• Microsoft .NET Framework 4.0 is not supported.

• The information in this guide is current as of September, 2012. For the latest information on this product, visit the Canon Web site.

Additional Considerations

• Do not specify the Windows folder or the Program Files folder on the system drive as the destination for snapshots or image files. You cannot save images or videos to those folders.

• You cannot use the shadow backup feature with this software. For example, once you delete the configuration file for this software, the file cannot be restored with the shadow backup feature.