How to Update your Firmware

Follow the steps below to update your firmware.

System Requirements

This section describes the software and hardware required in order to use the User Support Tool.

 Software

• Microsoft Windows 2000 Server/Professional
• Microsoft Windows XP Professional (32 or 64 bit)/Home Edition
• Microsoft Windows Server 2003 (32 or 64 bit)
• Microsoft Windows Vista (32 or 64 bit)
• Microsoft Windows Server 2008 (32 or 64 bit)
• Microsoft Windows 7 (32 or 64 bit)

 Hardware

• A computer that supports one of the operating systems listed above.
• a 100 BASE-TX/10 BASE-T network adapter or USB ports
• Memory (RAM): 128 MB or more
• Hard Disk Space: 100 MB or more
• Display - Resolution: 640 x 480 pixels or higher/Display Colors: 256 colors or more

 Checking and Preparation Before Updating the Firmware

Before updating the firmware, follow the procedure below to check the status of the machine and to prepare the machine for update. Perform the firmware update from a computer connected to the machine via USB or LAN.

 Exporting or Printing the Address Book

 
To prevent data loss if the firmware update fails, make sure to export or print the address book registered in the machine before updating the firmware. 

  
- When using a USB connection for the update, print out the Group Dial List, Coded Dial List and One-Touch List beforehand. For instructions on how to print out these lists, see the included Basic Operation Guide or the e-Manual on the User Manual CD-ROM.
- For information on how to export and import the address book via the network using the Remote UI, see the e-Manual on the User Manual CD-ROM.

 Checking the Machine Status and Preparing

Check 1: USB Class Driver Installation (When Using a USB Connection)
If the UFRII LT printer driver or fax driver is installed on the computer, the USB class driver is also installed. If the UFRII LT printer driver or fax driver is not installed on the computer, refer to the included Starter Guide or e-Manual on the User Manual CD-ROM and install the drivers.

Check 2: Processing/Data Indicator
Make sure that the Processing/Data indicator on the operation panel of the machine is not lit up or blinking. If the indicator is lit up or blinking, wait until the machine finishes all of its operations (copying, printing, sending faxes, etc.).

Check 3: Error Indicator
Make sure that the Error indicator on the operation panel of the machine is not lit up or blinking. If the indicator is lit up or blinking, check the error message on the display of the machine, refer to the included Basic Operations Guide or the e-Manual on the User Manual CD-ROM to resolve the error.

Check 4: Remove All Cables that are Unnecessary for the Firmware Update
Turn OFF the power of the machine and disconnect all the cables, including the power cord. Next, connect the power cord to the machine, turn the power ON, and wait until the machine returns to the standby mode.

Check 5: Connect the Computer and the Machine
Restart the computer. After the computer restarts, connect the computer and the machine using a USB cable or LAN cable.
For details about how to connect the USB cable or LAN cable, see the included Starter Guide or the e-Manual on the User Manual CD-ROM.

Connecting with a USB Cable
 

Connecting with a LAN Cable
 

• If the [Found New Hardware Wizard] dialog box is open, close the dialog box before running the User Support Tool.
• A critical error may occur if another computer or application communicates with the machine (for example, when printing is performed ) while the firmware is being updated. In addition , do not turn OFF the machine or disconnect the interface cable (USB or LAN cable) while the firmware is being updated. If a critical error does occur the machine is turned ON but does not start up, etc.), the machine will need to be repaired.
   To prevent errors:
  - Disconnect the LAN cable when using a USB connection to update the firmware.
  - Disconnect the USB cable when using a LAN connection to update the firmware.
  - If you are using the fax function of the machine, disconnect the telephone cable.
  - It is recommended that you use a USB connection when updating the firmware, as it is not affected by other computers.
  - When connecting with a USB cable, do not connect the cable via a USB hub, as this may cause a connection error.
  - When the machine is connected with a LAN cable, do not perform printing while the firmware is being updated.

Starting the User Support Tool

When updating the firmware, start the User Support Tool first and then select the machine to update.

 
To avoid critical errors while updating the firmware.
- Do not turn off the power.
- Do not disconnect the interface cable. (USB cable or LAN cable)
- Do not send a print job to the printer from another computer on the network.

 
- Never turn OFF the power of the machine while the firmware is being updated.
- You must log on the computer as a user with Administrator privileges to update the firmware.
- Close all running applications on the computer before running the User Support Tool.

 
- In this article, Windows XP screenshots are used to show the procedures for updating the firmware.
- The screenshots are based on the models MF4380dn and MF4370dn. The name of the machine displayed on the screenshots vary depending on the model of your machine.
- The actual screens may differ from the screens shown here.

1. Double-click  the User Support Tool ([XXX.EXE]*).
   * XXX varies depending on the firmware version.
   
    
   An error message is displayed if you try to run the User Support Tool on an unsupported operating system. To run the User Support Tool, an operating system that supports the User Support Tool is required.
   
   
2. Check the version of the new firmware. Write down the names and version numbers of the new firmware, then click [Next].
    
   
   
3. Click [Next].
    
   
   
4. Choose the machine to update.
   The screen show below appears when using a USB connection.
    
   
   The screen shown below appears if you are using a LAN connection.
    
   
    When the Machine is Connected with a LAN Cable but the Name of the Machine is not Displayed on the Screen.
   Manually enter the IP address of the machine.
    
   
   
5. The [Confirm update details] screen appears. (Do not click [Start] yet.) Switch the machine to "Download Mode" first (as outlined in Steps 6 - 9 below).
   If the machine is already in "Download Mode", skip to Step 10.
    
   
    
   - You cannot update the firmware of multiple machines at the same time. If you want to update the firmware of multiple machines, update them one by one.
   
   
   
6. Press the [Menu] key.
   
   
7. Press or to select <SYSTEM SETTINGS>, then press [OK].
    
   
   If the System Password has been set, enter the System Password using the numeric keys, then press [OK].
   
   
8. Press or   to select <UPDATE FIRMWARE>, then press [OK].
    
   
   
9. The machine enters the download mode and <PLEASE WAIT> appears on the display.
    
   
    
   - For details about the operation panel, see the included Basic Operation Guide or the e-Manual on the User Manual CD-ROM.
   - If the machine returns to the standby mode, repeat the procedure above (Steps 6 - 9) to switch the machine to the download mode.
   - Before performing the firmware update, confirm that the IP address and how to connect the LAN cable, refer to the included Starter Guide or the e-Manual on the User Manual CD-ROM.
   
   Once the machine is in "Download Mode", go back to the computer to finish the firmware update (see next step).
   
    
   It takes about ten minutes to complete the firmware update with a USB cable. With a LAN connection, it may take more than ten minutes depending on the amount of network traffic.
   
   
10. Click [Start].
     
    
    
11. Click [Yes].
     
    
    
12. The firmware update starts.
     
    
     
    If any of the following occurs, troubleshooting will be required.
    - The USB cable or LAN cable becomes disconnected during the firmware update.
    - An error message is displayed.
    - Blank paper is output.
    - Unknown data is printed.
    
    
13. Click [OK].
     
    
     
    When the firmware update is complete, the machine emits beep sounds. If <ERROR TONE> in <VOLUME CONTROL> is set to <0>, no sound is emitted from the machine.
    
    
14. <UPDATE IS COMPLETE> appears on the display. Restart the machine.
     

The firmware update is complete. To confirm that the firmware has been updated, follow the steps below:

1. Press   [Report] repeatedly until <USER DATA LIST. appears, then press [OK].
    
   
   
2. <PRINTING> is displayed on the display.
    
   
   
3. Confirm the version printed on the user data list.
    
   
    
   - The user data list is printed on multiple pages. The firmware version is printed on the last page.
   - The user data list shown here is a sample. The actual content of the printed user data list may vary depending on the model.