Fix Common Fax Errors - PIXMA MX892

Article ID: ART139607 | Date published: 05/13/2015 | Date last updated: 02/21/2020
 

Description

Troubleshoot and resolve some of the most common fax errors that can occur on a PIXMA MX892.

Solution

If an error occurs when you send a fax, the error number prints in the TX report (for some errors, the cause is also listed).
 

Refer to the appropriate error number in the table below to find out how to resolve the issue.

No.

Cause

Action

#001

Document is jammed in the ADF (Auto Document Feeder).

Clear the jam in the ADF and resend the fax.

#003

Document is too long.
It took too long to send the page.

The maximum document length is 15.75 inches / 400 mm from the ADF.

Divide the document or set the image quality (Fax resolution) to a lower setting, then resend it.

#005

No answer.
The recipient's fax machine doesn't respond.

Contact the fax recipient and have them make sure the telephone line is connected.

#012

No paper is in the recipient's fax machine.

Contact the fax recipient and have them load paper.

#017

No (dial) tone is detected.

You have the Dial tone detect under FAX settingsAdvanced FAX settings set to ON. Reset it to OFF.

#018

Line was busy.

Wait a moment, then try to dial again.

#022

Number is deleted.
The fax/telephone number assigned to the speed dial code is incorrect.

Check the recipient's fax / telephone number, correct the number assigned to the speed dial code, then resend the fax.

#059

Transmission has been canceled due to a fax information mismatch.

This message displays when Check RX FAX information in Security control under FAX settings is set to ON. Toggle this option to OFF.

#085

Try again in black & white transmission.

The recipient's fax machine isn't color-compatible.
Resend the fax in black & white.

#099

The Stop button was pressed during transmission.

Resend the fax.

#412

The fax could not be sent from the computer.

Check the following and resend the fax.

  • Is the machine connected to the computer?

  • Is the recipient's fax / telephone number is correct?

  • Is the recipient's fax / telephone number busy?


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


Rate this Article
Was this article helpful?
Yes, This document is helpful
No, This document needs a clearer explanation
 
Please provide your comments