Paper may be jammed in the front of the printer (paper output slot), the back of the printer (transport unit), inside the printer or in the automatic document feeder (ADF).  The instructions below explain how to resolve all of these types of jams, find the solution appropriate for you.

 The power cannot be turned off while the printer sends or receives a fax, or when the received fax or unsent fax are stored in the printer's memory.
Make sure the printer has completed all the fax jobs before you disconnect the power cord. When you unplug the power cord, all faxes stored in the printer's memory are deleted.

Paper is jammed in front

If you can see the jammed paper at the paper output slot, follow these steps.

1. Hold the paper with your hands and pull the paper out slowly so it doesn't tear.

• Don't pull the paper out from the front tray even if you can see the jammed paper there, it may damage the printer.

• If you can't pull the paper out, turn the printer off and back on. The paper may eject automatically.

• If you can't pull the paper out from the paper output tray,try to pull the paper out from the transport unit.
   

• If the paper tears and you can't remove the jammed paper from the paper output slot, open the paper output cover to remove the paper.

2. Reload the paper, and tap OK on the printer. If you turned off the printer in step 1, any print jobs in the queue are canceled. Reprint if necessary.

Paper jammed in the back

If you can see the jammed paper at the front tray, or you can't see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit.

1. Turn the printer off, then unplug the power cord.
    
2. Open the document tray, then open the document cover.
    
3. Stand the printer with the right side face down.

• If you can see the jammed paper at the front tray, stand the printer with the front tray open.
   
• Stand the printer on a wide and flat surface such as a desk.
   
• Hold it securely and be careful not to hit it on a hard object.

4. Push the open lever to open the transport unit, and support the printer with your hand so it doesn't fall down.
    

5. Pull out the paper slowly.
    

• If the paper is rolled up and difficult to remove, grasp the edges of the paper and try to remove it.
   
• If you can't remove the paper from the transport unit, close the transport unit, stand the printer upright, then open the paper output cover to remove the paper.

6. Close the transport unit. After you close the transport unit, don't keep the printer on its side.

7. Plug the printer back in and turn the printer back on.
    
8. Reload the paper.

Paper jammed inside

If the jammed paper tears and you can't remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the printer, remove the paper with the procedure below.

1. Turn off the printer, and unplug the power cord of the printer from the power supply.
    
2. Open the paper output cover. Remove the paper on the front tray if any.

 Don't touch the clear film (A). If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged.

3. Make sure that the ink cartridge holder is not directly over the paper.

• If it is, move the ink cartridge holder to the right edge or the left edge whichever is easier to remove the paper.
   
• When you move the ink cartridge holder, slide it slowly to the right or left edge.
   

4. Hold the jammed paper with your hands.

• If the edge of the paper is jammed near the paper output slot, pull the edge of the paper to a position where you can hold it with your hands.
   

5. Pull the paper out slowly so it doesn't tear.
    

6. Make sure that all the jammed paper is removed.

• If the paper is torn, a piece of paper may remain inside the printer. Check for these items and remove the piece of paper if it remains.

  • Does any paper remain under the ink cartridge holder?

  • Does any paper remain inside the printer?

  • Does any paper remain in the right side or the left side space (A) inside the printer?

7. Close the paper output cover, and reload the paper.

Document jammed in the ADF

1. If you tap Stop while scanning then the document remained in the document feeder and a message appears on the LCD.
    
2. Press the OK button so that the remaining document is automatically fed out.

If the original is jammed in the document feeder

1. If printing is in progress, tap Stop.
    
2. Turn off the printer.
    
3. If a multi-page document is loaded, remove any pages other than the jammed page from the document feeder, then open the document feeder cover.

4. Pull out the jammed document from the document feeder.

5. Close the document feeder cover, then turn on the printer.

• When you scan the document after you clear the error, start over from the first page.

If the original is jammed in the document feeder (from the paper feed side)

1. If the document is jammed in the document output slot, close the document tray as shown in the figure below and pull out the document.
    

• When you scan the document after you clear the error, start over from the first page.
   

Good to know

Remove any objects from around the front tray.

Load the paper after you correct its curled.

 

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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