Resolve Error Code C000 on a PIXMA MX922

Article ID: ART140259 | Date published: 05/13/2015 | Date last updated: 05/21/2020
 

Description

Learn what to do when your printer displays support or error code C000.

Solution

Cause

Possible causes may include:

  • Packing material (orange tape) isn't fully removed.

  • An ink tank isn't seated properly.

  • There is an obstruction in the paper feed path.


Actions

 

If the issue remains

  1. Turn the printer OFF, and unplug the power cord.

  2. Plug the machine back in and turn it back ON.

    Note If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

If the error still has not cleared, your printer will require servicing.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you do qualify for a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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