Cause

Possible causes may include:

• Packing material (orange tape) isn't fully removed.

• An ink tank isn't seated properly.

• There is an obstruction in the paper feed path.

Actions

• Remove the packing material.

• Reseat / replace the ink tank.

• Remove the paper jam or other obstruction in the paper feed path.

If the issue remains

1. Turn the printer OFF, and unplug the power cord.

2. Plug the machine back in and turn it back ON.

    If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

If the error still has not cleared, your printer will require servicing.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.