Paper jams

Article ID: ART141118 | Date published: 05/13/2015 | Date last updated: 10/05/2018
 

Description

Paper is jammed

Solution

 

Remove the paper according to the following procedure.

  1. slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever  is easier.

    • If the paper tears and apiece remains inside the machine, open the Scanning Unit and remove it. Be careful not to touch the components inside the machine at this time. After removing the paper, close the Scanning Unit, turn the machine OFF and turn it back ON.

        
    • If you cannot pull the paper out, turn the machine OFF and turn it back ON. The paper will be ejected automatically.
       
  2. Reload the paper into the machine and press [OK] (MP180) / [Black] or [Color] (MP160)
    • If you have turned OFF the machine in step 1, you will need to retry printing, because this operation cancels any print jobs in progress.


 


Important

You cannot load Credit Card-sized paper in the landscape orientation.

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