Uninstalling / reinstalling the MX392 MP drivers (Windows)

Article ID: ART141365 | Date published: 05/13/2015 | Date last updated: 08/17/2015
 

Description

Perform the following procedure to uninstall and reinstall the MP drivers.

Solution

Uninstall and Reinstall the Driver

If the MP Navigator EX or the MP drivers are no longer required, or if they are not installed correctly, uninstall them.

Caution: Uninstalling means deleting software, such as MP drivers, from the computer. Once the software has been deleted the unit cannot be used through the computer until the software has been reinstalled.

Note: Login as a user with Administrator privileges to uninstall . Turn off any programs running in the background, such as anti-virus and firewall programs before beginning.

The procedure to delete the unnecessary MP Drivers is as follows:

When There is an Uninstaller

  1. Start the uninstaller.
    • If you are using Windows 7, Windows Vista, select the Start menu -> All Programs -> "Your model name" -> MP Drivers Uninstaller.
    • If you are using Windows XP, select the start menu -> All Programs -> "Your model name" -> MP Drivers Uninstaller.
    • The MP Drivers Uninstaller dialog box is displayed.


      Note:
    • In Windows 7 or Windows Vista, a confirmation/warning dialog box may appear when starting, installing or uninstalling software.
    • This dialog box appears when administrative rights are required to perform a task.
      When you are logged on to an administrator account, click Yes (or Continue, Allow) to continue.
      Some applications require an administrator account to continue. When you are logged on to a standard account, switch to an administrator account, and restart the operation from the beginning.



  2. Execute the uninstaller.
    1. Click Execute. When the confirmation message appears, click Yes.
    2. When all the files have been deleted, click Complete.
      The deletion of the MP Drivers is complete.

      Note: Printer driver and scanner driver (ScanGear) will be deleted when you uninstall the MP Drivers.

  3. Now, install the wireless MP Drivers.


When There is No Uninstaller

When there is no uninstaller in the Start menu of Windows 7 or Windows Vista, follow these steps:

  1. Select the printer to be deleted.
    1. If you are using Windows 7, select the Start menu -> Devices and Printers.
    2. If you are using Windows Vista, select the Start menu -> Control Panel -> Hardware and Sound -> Printers.
    3. Click the model to delete, then press the Alt key on your keyboard. On the File menu, click Delete.

  2. Delete the printer.
    1. If you are using Windows 7, when the confirmation message appears, click Yes. Then when the User Account Control dialog box appears, click Yes.
      The icon is deleted.
    2. If you are using Windows Vista, when the User Account Control dialog box appears, click Continue. Then when the confirmation message appears, click Yes.
      The icon is deleted.

  3. Select the printer driver to be deleted.
    • On Windows 7:
      1. Click any icon in Printers and Faxes.
      2. On the commandbar, click Print server properties, and then click the Drivers tab. If the Change Driver Settings button is displayed, click that button.
      3. When the User Account Control dialog box appears, click Yes.
      4. In the Installed printer drivers list, click the printer to delete.

    • On Windows Vista
      1. Press the Alt key. On the File menu, select Run as administrator, and then click Server Properties.
      2. When the User Account Control dialog box appears, click Continue.
      3. Click the Drivers tab.
      4. In the Installed printer drivers list, click the printer to delete.

  4. Delete the printer driver.
    1. When you click Remove, Remove Driver And Package dialog box is displayed.
    2. Select Remove driver and driver package, and then click OK.
    3. In the confirmation dialog box, click Yes.
    4. When data collection is completed in the Remove Driver Package dialog box, click Delete.

  5. Click OK.
    The deletion of the printer driver is complete.

    Note: You may not be able to delete the printer driver properly from the Installed printer drivers list.
    If this happens, restart your computer, and then try again.

  6. Now, install the wireless MP Drivers.

Reinstall MP Driver

  1. Insert the Setup CD-ROM.

    1. Turn on the computer, then insert the Setup CD-ROM into the CD-ROM drive.

    2. If the program does not start automatically, double-click the CD-ROM icon in Computer or My Computer. When the CD-ROM contents appear, double-click MSETUP4.EXE.

  2. Run the setup program.

    1. Click Run Msetup4.exe on the AutoPlay screen, then click Yes or Continue on the User Account Control dialog box.

    2. If the User Account Control dialog box reappears in following steps, click Yes or Continue.

  3. Click Easy Install.
    The drivers, application software, and on-screen manuals are installed all together.



  4. Click Install.



  5. Select Use the printer via USB, then click Next.Follow any on-screen instructions to proceed with the software installation.



  6. Follow any on-screen instructions to proceed with the software installation.

  7. If the Please Allow All Install Wizard Processes appears, click Next.

  8. When the Printer Connection screen appears, connect the USB cable and turn on the printer.

  9. If the Extended Survey Program screen appears: If you can agree to Extended Survey Program, click Agree.
    If you click Do not agree, the Extended Survey Program will not be installed. (This has no effect on the machine's functionality.).



  10. Click Exit.

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