Paper Jam - Support code 1300





Paper is jammed in the paper output slot.


If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.


  • If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.

    1. Pull the paper out slowly.

      Hold the paper with your hands, then pull the paper out slowly not to tear it.


      • If you cannot pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

      • If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the machine.

        Paper Is Jammed inside the Machine

    2. Reload the paper, and tap OK on the touch screen of the machine.

      If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.


      • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

      • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required.
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Doc ID   ART141609
Updated   04/29/2019

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