Error Messages About Wireless LAN Connection
| Article ID: ART141898 | | | Date published: 05/13/2015 | | | Date last updated: 08/17/2015 |
Description
Error Messages About Wireless LAN Connection
Solution
| Error Messages About Wireless LAN Connection ID
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8201950800
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EN
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1
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| Solution |
WPS connection failed <Problem>
An error occurred while performing setup using the WPS function resulting in failure to connect.
<Action>
Wait for a while, and set again. If you still cannot connect, check whether the wireless LAN router that you are using supports WPS function.
- WPS supported
Check whether you can connect to the network.
- WPS not supported
Set up the machine manually.
Set encryption to Auto <Problem>
Connection failed because the machine uses "AES-CCMP" authentication while the wireless LAN router or access point used is set to "TKIP" authentication.
<Action>
* For information on how to change encryption method, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
Open authentication failed. Check WEP settings <Problem 1>
Connection failed because the machine uses "open system" authentication while the wireless LAN router or access point used is set to "Shared Key" authentication.
<Action>
Change the WEP authentication method on the machine to <Shared Key> accordingly and configure the settings manually.
<Problem 2>
The connection failed because the machine restricted the MAC address and the MAC address filtering was set with the wireless LAN router or access point you are using.
<Action>
Change the MAC address for the machine and the computer you are using to the allowed settings.
* For information on how to set MAC address filtering, refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
Shared Key auth. failed. Check WEP settings <Problem 1>
The network key (WEP key) for the wireless LAN router is not set up in the machine correctly.
<Action>
Check the network key (the WEP key) of the wireless router, and set it to the machine again.
* Connect again by selecting a wireless router or by manually changing the WEP authentication method to <Open System>.
<Problem 2>
The authentication method of the machine is set to <Shared Key>, but that of the wireless router is set to "Open System".
<Action>
Change the WEP authentication method to "Shared Key" at the wireless router, and connect again. For more information about how to change, see the instruction manuals for your networking devices or contact your manufacturer.
Could not connect. Check PSK settings <Problem>
The network key (PSK) for the wireless LAN router or access point is not setup in the machine correctly.
<Action 1>
Check the wireless LAN or access point you are using, enter the correct network key (PSK) and repeat the setup again.
* For information on how to check the network key (PSK), refer to the instruction manual of the wireless LAN router or access point, or contact the manufacturer.
<Action 2>
If the network key (PSK) is correct, check the network connection.
Could not connect. Check security settings <Problem>
Connection failed because settings for your wireless LAN routers and/or access points are different from security settings of the machine.
<Action>
Check the security settings of the wireless LAN router or access point, and repeat the setup again.
Could not connect. More than one access point was detected <Problem>
Other wireless LAN routers or access points within connection range were detected.
Multiple wireless LAN routers and/or access points cannot be connected simultaneously by holding down their respective WPS buttons.
<Action>
Wait for a while and try again.
Wireless connection failed <Problem>
An error occurred with the machine during setup resulting in communication failure.
<Action 1>
Turn OFF the machine and turn it back ON, and then repeat the setup again.
<Action 2>
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| Related Info |
Wireless LAN Troubles
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SIMS Doc Id
8201950800