Listed below are possible solutions if you get an "Error occurred while files were being copied" message on a PIXMA MG6320.

Before you begin

Before you troubleshoot the error, make sure you have the most recent software for the printer drivers.

1. Download the software from our website and save the file.

2. Locate your downloaded file, right-click on it, and select Run As Administrator to install.

Troubleshoot the error message

Select any of the links to open an article that can resolve your issue.

• Firewall or antivirus software may block the installation.

  • Disable the firewall or contact the vendor for help.

  • How to access the Windows firewall settings.

  • Make sure that necessary ports and programs aren't blocked by security or firewall programs.

• Third-party software may cause a conflict.

  • Disable third-party software.

• An administrator account wasn't used for installation.

  • Create a new admin user account and then attempt the installation under that account.

• Third-party TWAIN (scanner) drivers can sometimes cause a conflict. It's also possible that USBSCAN.SYS (a Windows file that is required for scanning) is missing.

  • Move non-Canon TWAIN files from the TWAIN_32 folder.

  • Search for USBSCAN.SYS to install the scan driver.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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