Clean the Paper Feed Roller - PIXMA MG Series

Article ID: ART142302 | Date published: 05/13/2015 | Date last updated: 02/28/2020


Learn how to clean the paper feed roller on a PIXMA MG2420 or MG2520.


If the paper feed rollers are dirty or have paper dust on them, the paper may not be fed properly. When this happens, you'll need to clean the rollers twice: once with paper loaded, and once without.
Caution Cleaning wears out the paper feed rollers, so perform this task only when necessary

Clean the rollers with paper

  1. After the paper feed rollers stop, load a clean, white sheet of A4 or Letter size plain paper in the rear tray.

  2. Pull out the paper output tray and the output tray extension.

  3. Hold down the Stop button until the light flashes orange seven times, then release it immediately.

  4. The machine cleans itself. The cleaning is complete when the paper ejects.

Clean the rollers without paper

  1. Make sure the printer is turned on and remove any paper from the rear tray.

  2. Hold down the Stop button until the light flashes orange seven times, then release it immediately.

  3. The paper feed rollers will rotate while cleaning. Don't touch the rollers until the process stops.

If the problem isn't resolved

If the problem isn't resolved after cleaning the paper feed rollers (A) in the rear tray, follow these steps:

  1. Turn off the power and unplug the power cord.

  2. Wipe the right and center paper feed rollers inside the rear tray with a moistened cotton swab. Rotate the rollers 2-3 times while wiping.
    Caution Don't touch the rollers with your fingers. Use a clean, dry cloth or another piece of moistened cotton.

    Location right and center paper feed rollers shown
  3. After cleaning the paper feed rollers, turn on the power, then clean the paper feed rollers again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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