Remove a Paper Jam From a PIXMA MG2420, MG2520

Article ID: ART142460 | Date published: 05/13/2015 | Date last updated: 02/18/2020


Learn how to remove a paper jam from a PIXMA MG2420 or MG2520.


If paper is jammed in your PIXMA printer, review the appropriate section in the article below for help.

  • Section 1: You can see the jammed paper in the paper output slot or the rear tray.

  • Section 2: You can't see the paper or can't remove it.

  • Section 3: Other cases.

Section 1: You can see the jammed paper in the paper output slot or the rear tray

If you can see the jammed paper, follow these steps:
  1. Press the Stop button to cancel active print jobs, then turn off the machine.

  2. Hold the paper with both hands, and slowly pull it out from the rear tray or paper output slot at the front (whichever is easier).

    Paper output tray and rear tray shown
  3. If you can't pull the paper out, turn the machine off then back on. The paper may eject automatically.

  4. Reload the paper, and press the machine's Black or Color button to restart the print job.

Section 2: You can't see the paper or can't remove it.

If the jammed paper tears and you can't remove it, or if the paper is stuck inside the machine, follow these steps:
  1. Press the Stop button to cancel active print jobs, then turn off and unplug the machine.

  2. Open the paper output tray, then open the cover.

    Paper output tray and cover opened

  3. Don't touch the clear film (A). If the paper or your hands touch the clear film and blot or scratch it, the machine can be damaged.

    Don't touch indicator showing clear film (A)

  4. If paper is under the FINE cartridge holder, slide the FINE cartridge holder slowly to the right or left edge (whichever is easier to remove the paper).

    Fine cartridge holder being moved to the side

  5. Hold the jammed (or curled) paper with both hands and slowly pull it out.

    Shows paper being pulled out with both hands

  6. Make sure all the jammed paper is removed.
    • Is there any paper under the FINE cartridge holder?

    • Are there any small pieces of paper inside the machine?

    • Is there any paper on the right or the left space (B) at the sides of the machine?

      Figure (B) shows spaces at the right and left sides of the cartridge holder

  7. Close the cover and reprint if necessary.

Section 3: In other cases

Check the following:
  • Are there any foreign objects around the paper output slot?
  • Are there any foreign objects in the rear tray?
    If there are any foreign objects, be sure to turn off the machine, unplug it from the power supply, then remove the object.

    Images shows object blocking the rear tray

  • Is the paper curled?
    Load the paper after correcting its curl.

Important to know

  • ​When reloading the paper, confirm that you're using paper compatible with the machine and load it correctly.

  • If the paper jam message appears again, a piece of paper may remain inside the machine. In this case, confirm that no paper remains.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum




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