• 1300 - Paper is jammed at the output slot.

• 1304 - Paper is jammed when automatic duplex printing.

• 1311 - Paper loaded in the cassette (upper) is jammed.

• 1312 - Paper loaded in the cassette (lower) is jammed.

• 1313 - Paper is jammed as the machine pulled in the printed paper.

• 2801 - If the document is jammed in the Auto Document Feeder (ADF).

• Paper is torn or jammed inside the machine.

How to clear a paper jam

If you can see the paper
Try to remove paper stuck in the output slot.


If you can't see the paper, or if it is torn and stuck in the printer
Try to remove a paper jam from behind the paper trays.

 Watch this video to see how to remove a paper jam from inside the printer:

If you still receive the paper jam error after clearing the jammed paper, the printer may be damaged and would require service.

There are two options currently available to you.

1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
    
2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.