What does the alarm light flashing on my MG2420 / MG2520 mean?

Article ID: ART143179 | Date published: 05/13/2015 | Date last updated: 07/23/2019
 

Description

Alarms

Solution

 

Alarm Lamp Flashes

When an error occurs, the Alarm lamp flashes orange. Check the status of the lamps, then take the appropriate action in Alarm Lamp Flashes or ON Lamp and Alarm Lamp Flash Alternately.

Depending on the error, a support code (error number) and a message are displayed on the computer screen.

 Note:

 If you cannot find the appropriate error in the table below, refer to the Online Manual.

 

 

Alarm Lamp Flashes

(A) Note the number of flashes

(B) Flashes repeatedly

 

Number of flashes

Cause

Action

Support Code

2 flashes

Machine is out of paper.

Reload the paper on the rear tray and press the Black or Color button.

1000

3 flashes

Paper jam.

The paper may be jammed. Remove the jammed paper, reload paper properly in the machine, then press the Black or Color button.

1300

4 flashes

Is the FINE cartridge is installed properly?

Open the cover, push up the FINE cartridge completely, then confirm that the FINE cartridge is installed properly.

After confirming that the FINE cartridge is installed properly, close the cover.

If the problem is not resolved, remove the FINE cartridges, then install them again.

Replacing a FINE Cartridge

1687

5 flashes

The FINE cartridge is not installed.

Install the FINE cartridge.

Replacing a FINE Cartridge

1401

Appropriate FINE cartridge is not installed.

Install the appropriate FINE cartridge.

Replacing a FINE Cartridge

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

1403

Appropriate ink cartridge is not installed.

Printing cannot be executed because the ink cartridge is not compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

1485

8 flashes

The ink absorber is almost full.

Press the machine's Black or Color button to continue printing.

Contact the service center.  For support and service options, sign into (or create) your Canon Account
My Canon Account

 

1700

9 flashes

The protective material for the FINE cartridge or the tape remains attached.

Check the inside of the machine. If the protective material or the tape remains attached, remove it.

1890

11 flashes

Specialty paper is too wide.

Press the machine's Stop button, to cancel printing, change the media type or paper size setting, then print again.

  • When the media type is set to Photo Paper Plus Glossy II:

    Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac), or 5"x7" 13x18cm (Windows)/5 x 7 (Mac).

  • When the media type is set to Glossy Photo Paper:

    Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac).

  • When the media type is set to Envelope:

    Set the paper size to Envelope Com 10 (Windows)/Envelope #10 (Mac) or Envelope DL (Windows/Mac).

4102

12 flashes

Premium Contents print error

When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.

Replacing a FINE Cartridge

4100

13 flashes

The ink may have run out.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Replacing a FINE Cartridge

1686

14 flashes

The ink cartridge cannot be recognized.

Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.

Install the appropriate ink cartridge.

If you want to cancel printing, press the machine's Stop button.

Replacing a FINE Cartridge

1684

15 flashes

The FINE cartridge cannot be recognized.

Replace the FINE cartridge.

Replacing a FINE Cartridge

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

1682

16 flashes

The ink has run out.

Replace the ink cartridge and close the cover.

Replacing a FINE Cartridge

If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

1688

 

ON Lamp and Alarm Lamp Flash Alternately

Example of 2 times alternate flash:

(A) Flashes  (B) Goes off 

 

 

Number of flashes

Cause

Action

Support Code

2 flashes

Printer error has occurred.

Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE cartridge holder from moving, and turn on the machine again.

 Important:

 Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

5100

3 flashes

Printer error has occurred.

Remove foreign material, if any, from the line feeding area.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

6000

6 flashes

Printer error has occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

5400

7 flashes

Ink absorber full.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

5B00

5B01

8 flashes

Print head error has occurred.

Replace the empty ink cartridge with the one containing ink.
Replacing a FINE Cartridge

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

5200

9 flashes

Printer error has occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

6800

6801

10 flashes

An error requiring you to contact the service center has occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

For support and service options, sign into (or create) your Canon Account
My Canon Account

 

B200

B201

22 flashes

Scanner error has occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

5011

5012

27 to 29 flashes.

Printer error has occurred.

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.

If the error is not resolved, service is required.
For support and service options, sign into (or create) your Canon Account
My Canon Account

 

6930

6931

6932

6933

6936

6937

6938

6940

6941

6942

6943

6944

6945

6946


 

MG2420 Page          MG2520 Page

 


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