When a printer error occurs, a support code (error number) and a message display on the computer screen. In addition, the lamp(s) flash.
The lamps flash in one of two ways
If you can't find the appropriate error in the table below, refer to the Online Manual.
If the error isn't resolved, service is required.
Table 1. Light flashes repeatedly orange
| Number of flashes |
Cause |
Action |
Support Code |
| 2 flashes |
Machine is out of paper. |
- Reload the paper in the rear tray.
- Press the Black or Color button to restart the print job.
|
1000 |
| 3 flashes |
Paper jam |
- Remove the jammed paper and reload the paper correctly.
- Press the Black or Color button to restart the print job.
|
1300 |
| 4 flashes |
Is the FINE cartridge is properly installed? |
- Open the cover and push the cartridge completely up.
- Confirm that the cartridge properly seated and close the cover.
- If necessary, remove the cartridges and reinstall them.
|
1687 |
| 5 flashes |
The FINE cartridge isn't installed. |
Install the ink cartridge.
|
1401 |
| Appropriate FINE cartridge isn't installed. |
Install the appropriate ink cartridge.
|
1403 |
| Appropriate ink cartridge isn't installed. |
Printing can't be executed because the ink cartridge isn't compatible with the machine.
- If you want to cancel printing, press the Stop button.
- Install the appropriate ink cartridge.
|
1485 |
| 8 flashes |
The ink absorber is almost full. |
Press the Black or Color button to continue printing.
|
1700 |
| 9 flashes |
The protective material for the ink cartridge or the tape remains attached. |
Check the inside of the machine. If the protective material or the tape is still attached, remove it. |
1890 |
| 11 flashes |
Specialty paper is too wide. |
Press the Stop button to cancel printing. Change the media type or paper size setting, then print again.
Correct media settings:
- Photo Paper Plus Glossy II: Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac®), or 5"x7" 13x18cm (Windows)/5 x 7 (Mac).
- Glossy Photo Paper: Set the paper size to 4"x6" 10x15cm (Windows)/4 x 6 (Mac).
- Envelope: Set the paper size to Envelope Com 10 (Windows)/Envelope #10 (Mac) or Envelope DL (Windows/Mac).
|
4102 |
| 12 flashes |
Premium Contents print error. |
- If you use CREATIVE PARK PREMIUM, confirm the message on the computer screen.
- Make sure that genuine Canon FINE cartridges are properly installed.
- Restart the print job.
|
4100 |
| 13 flashes |
The ink may have run out. |
The function for detecting the remaining ink level will be disabled since the ink level can't be correctly detected.
- To continue printing without this function, press the machine's Stop button for at least 5 seconds.
- Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
- Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
|
1686 |
| 14 flashes |
The ink cartridge can't be recognized. |
Printing can't be performed because the ink cartridge isn't properly installed or isn't compatible with the machine.
- If you want to cancel printing, press the Stop button.
- Install the appropriate ink cartridge.
|
1684 |
| 15 flashes |
The FINE cartridge can't be recognized. |
Replace the ink cartridge.
|
1682 |
| 16 flashes |
The ink has run out. |
- Replace the ink cartridge and close the cover.
- If printing is in progress and you want to continue printing, press the Stop button for at least 5 seconds with the ink cartridge installed. Printing can continue under the ink out condition.The function for detecting the remaining ink level will be disabled.
- Replace the empty ink cartridge immediately after the printing. Note that the resulting print quality may not be satisfactory if printing is continued under the ink out condition.
|
1688 |
Table 2. Lights flash alternately green then orange
(Theses errors are generally unrecoverable and indicate that the printer may require service.)
|
Number of flashes
|
Cause
|
Action
|
Support Code
|
|
2 flashes
|
Printer error has occurred.
|
- Cancel printing and turn off the machine.
- Clear the jammed paper or protective material preventing the ink cartridge holder from moving, then turn the machine back on.
 Be careful not to touch the components inside the machine. The machine may not print properly if you touch it.
|
5100
|
|
3 flashes
|
Printer error has occurred.
|
Remove foreign material, if any, from the feeding area.
|
6000
|
|
6 flashes
|
Printer error has occurred.
|
- Turn off the machine, and unplug the power cord from the power supply.
- Plug the machine in and turn it back on.
|
5400
|
|
7 flashes
|
Ink absorber full.
|
- Turn off the machine, and unplug the power cord from the power supply.
- Plug the machine in and turn it back on.
|
5B00
5B01
|
|
8 flashes
|
Print head error has occurred.
|
Replace the empty ink cartridge with the one containing ink. If the error isn't resolved, service is required.
|
5200
|
|
9 flashes
|
Printer error has occurred.
|
- Turn off the machine, and unplug the power cord from the power supply.
- Plug the machine in and turn it back on.
|
6800
6801
|
|
10 flashes
|
An error requiring you to contact the service center has occurred.
|
Turn off the machine, and unplug the power cord from the power supply.
|
B200
B201
|
|
22 flashes
|
Scanner error has occurred.
|
- Turn off the machine, and unplug the power cord from the power supply.
- Plug the machine in and turn it back on.
|
5011
5012
|
|
27 to 29 flashes
|
Printer error has occurred.
|
- Turn off the machine, and unplug the power cord from the power supply.
- Plug the machine in and turn it back on.
|
6930
6931
6932
6933
6936
6937
6938
6940
6941
6942
6943
6944
6945
6946
|
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
