Resolve a Printer Not Responding Message - PIXMA MX922
Article ID: ART143324 | Date published: 05/13/2015 | Date last updated: 01/29/2020


Troubleshoot a PIXMA MX922 printer that's not responding to a wireless network.


If you receive a message that your printer isn't responding, there are a few easy remedies.

Check to make sure:

  • You're connected to a wireless network. If your router loses connection to the printer, turn both the printer and router OFF then ON.

  • The printer is connected to the correct network.

  • Both the device you're printing from and the printer are connected to the same wireless network.

  • The network name matches the one selected on both the printer and your Windows or Mac® computer.

  • The printer driver on the computer is configured to the correct port. Here's how to check the port settings.