Support Code 1413: Ink Tank Issue - PIXMA MG5520, MG5522, ...

Article ID: ART143367 | Date published: 05/13/2015 | Date last updated: 01/27/2020


Learn how to resolve the ink tank problem when Support Code 1413 displays for your PIXMA MG5520, MG5522, MG5620, MG5720, MG6420, MG6620, MG6820, MG7120, MG7520, MG7720 printer.


Note The definition of terms Error Code and Support Code are similar, and are therefore interchangeable. Both refer to errors communicated on your printer and/or computer.


The ink tank cannot be recognized.


Open the operation panel of the printer and replace the ink tank that does not have an indicator light on.

Note For a full list of support codes for this printer, please click here.

If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.

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