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Support Code 6900: Printer Error - PIXMA MG Series

Article ID: ART143475 | Date published: 05/13/2015 | Date last updated: 02/11/2020
 

Description

Support Code 6900 means that there is a problem with the wireless network adapter in the printer and that service maybe required.

Solution

If you get a Support Code 6900 message on your PIXMA MG series printer, there may be a simple remedy.


Action

Try performing a hard reset on your printer:

  1. Turn the printer OFF, and unplug the power cord from the power supply.

  2. Plug the printer in and turn the printer back ON.​

If this does not work, your printer will require service or replacement.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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