This support code indicates an internal hardware failure in the printer and would require the unit to be serviced or replaced.
You can try turning the machine off, unpluging it from the power supply and then plugging it back in and powering it on in order to reset a false error code. If this does not clear the error, then unfortunately service or replacement is required.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
