Unfortunately, there is no solution for the support code 6800.
However, you can try the following to clear this code:
-
Turn off the printer, then unplug the power cord of the printer from the power supply.
-
Plug the printer back in, then turn the printer back on.
If the problem is not resolved, service is required.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
View a full list of
Support Codes for this printer.
