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Support Code 5012: Printer Error - PIXMA MG5520, MG5620, ...

Article ID: ART143509 | Date published: 05/13/2015 | Date last updated: 06/02/2020
 

Description

Support Code 5012 generally means that the scanner on your PIXMA printer has failed and that service is required.

Solution

Unfortunately, there is no solution to a 5012 error. Your printer will require service or replacement.

Action

  1. Turn the printer OFF.

  2. Unplug the printer power cord from the power supply.

  3. Plug the printer back in and turn it ON.

If the problem is not resolved, then your printer will require service or replacement.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.
 


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