If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the machine, remove the paper following the procedure below.
Note
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.