ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Windows XP)
Article ID: ART143636 | | | Date published: 05/13/2015 | | | Date last updated: 08/17/2015 |
Description
ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Windows XP)
Solution
ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Windows XP) ID
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8201911800
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EN
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6
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Solution |
When ImageBrowser EX does not operate correctly, uninstalling (deleting) and reinstalling the software is recommended.
The procedure for uninstalling/reinstalling the software is explained below.
Deleting the Software with the Uninstaller. 1. Click
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2. Click
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3. The following screen appears.
Click [OK] to run the ImageBrowser EX uninstaller.
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4. If the software is successfully uninstalled, the following screen will appear. Click [OK] to restart the computer.
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This concludes the process of using the uninstaller to delete the software.
To reinstall the software, see [Reinstalling ImageBrowser EX].
Uninstallation was not possible using the ImageBrowser EX Uninstaller If you were not able to successfully uninstall the software using the uninstaller (explained above), try using the following method.
1. Click
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2. Click [Add or Remove Programs].
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3. Select [Canon Utilities ImageBrowser EX], and then click [Change/Remove].
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4. The following screen appears.
Click [OK] to uninstall ImageBrowser EX.
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5. After the software has been uninstalled, the following screen will be displayed.
Click [OK] to close the window.
![]() Reinstalling ImageBrowser EX 1. After uninstalling ImageBrowser EX, make sure to restart your computer.
2. Download [ImageBrowser EX] or [DIGITAL VIDEO CAMERA Software] from the Canon homepage and follow the instructions displayed.
3. Double-click the downloaded file.
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4. Double-click [CanonDVSxxW.exe].
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5. Select the area in which you live.
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6. Select the country where you live, and then click [Next].
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7. Select the desired language.
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8. Click [Custom Installation] when the screen below is displayed.
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9. Click [OK].
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10. When the screen below appears, append
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11. Click [Install].
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12. Click [Yes] to accept the License Agreement.
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13. When installing ImageBrowser EX, the screen below will appear on computers connected to the internet. If you agree to the disclaimers, click [Yes].
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14. If you agree to the terms listed on the following screen, click [Yes].
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15. If the following screen appears, click [Yes]. Follow the instructions displayed to continue installation.
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16. The following screen appears, and installation begins.
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17. When the following screen appears, click [OK], and then click [Install Now] on the next screen that appears.
Follow the instructions displayed to continue installation.
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18. Click [Next].
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19. The following screen appears.
(To register in CANON iMAGE GATEWAY, select [Yes, I would] and complete the registration procedure.)
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20. Click [OK].
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21. Installation is complete.
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This concludes the reinstallation procedure for ImageBrowser EX.
Problems continue even after ImageBrowser EX has been reinstalled If the following problems occur even after ImageBrowser EX has been reinstalled, there is a possibility that the database file for ImageBrowser EX may be corrupted.
Please follow the procedure explained below to delete the ImageBrowser EX database file, then try restarting ImageBrowser EX.
1. Before beginning the procedure, make sure to close ImageBrowser EX.
2. Select [My Computer] from the [Start] menu.
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3. Double-click the [Local disk (C:)] drive.
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4. Double-click the [Program Files] folder.
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5. Double-click the [Canon] folder.
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6. Double-click the [ImageBrowser EX] folder.
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7. Double-click [IBX_DBcleaner].
8. If the following screen is displayed, click [Yes].
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9. If the following screen is displayed, click [OK].
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10. Start ImageBrowser EX.
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SIMS Doc Id
8201911800