ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Windows Vista)

Article ID: ART143662 | Date published: 05/13/2015 | Date last updated: 11/04/2015


ImageBrowser EX Does not Operate Correctly / Uninstalling and Reinstalling ImageBrowser EX (Windows Vista)


When ImageBrowser EX does not operate correctly, uninstalling (deleting) and reinstalling the software is recommended.
The procedure for uninstalling/reinstalling the software is explained in below.
Before uninstalling (deleting) ImageBrowser EX, confirm that all open programs have been closed.

Deleting the Software with the Uninstaller.

1. Click [Start] () > [All Programs].

2. Click [Canon Utilities] > [ImageBrowser EX] > [ImageBrowser EX-Uninstall].

3. If the [User Account Control] screen is displayed, click [Yes].

4. The following screen appears.
Click [OK] to run the ImageBrowser EX uninstaller.

5. If the software is successfully uninstalled, the following screen will appear. Click [OK] to restart the computer.

This concludes the process of using the uninstaller to delete the software.
To reinstall the software, see [Reinstalling ImageBrowser EX].

Uninstall Programs Method (Uninstallation was not possible using the ImageBrowser EX Uninstaller)

If you were not able to successfully uninstall the software using the uninstaller, try using the following method.

1. Click [Start] > [Control Panel].

2. Click [Uninstall a program].

3. Select [Canon Utilities ImageBrowser EX] and click [Uninstall/Change].

4. The following screen appears.
Click [OK] to uninstall ImageBrowser EX.

5. After the software has been uninstalled, the following screen will be displayed.
Click [OK] to close the window.

Reinstalling ImageBrowser EX

1. After uninstalling ImageBrowser EX, make sure to restart your computer.
  • If the computer is not restarted after uninstalling ImageBrowser EX, operation problems may occur when the software is reinstalled.
  • Refrain from connecting the camera to the computer before completing the reinstallation process, as misoperation may occur. Also check the ImageBrowser EX User guide to make sure the computer meets the system requirements for running the software.

2. Confirm the version information appearing on your EOS DIGITAL Solution Disk, before installing the software.
  • If the version number is listed as Ver. 25.3 or earlier, or if an EOS DIGITAL Solution Disk was not included with your camera, download the ImageBrowser EX software from the Canon home page and follow the instructions displayed. If the [User Account Control] window is displayed, follow the procedure as described.
  • If the version number on your EOS DIGITAL Solution Disk is listed as Ver. 25.4 or later, install using the procedure below.

3. Insert the EOS DIGITAL Solution Disk into your computer.
Click [Run SETUP.EXE].

4. Select the area in which you live.

5. Select the country where you live, and then click [Next].

6. Click [Custom Installation] when the screen below is displayed.

7. Click [OK].

8. When the screen below appears, append ImageBrowser EX with a checkmark (), and then click [Next].

9. Click [Install].

10. Click [Yes] to accept the License Agreement.

11. When using EOS DIGITAL Solution Disk Ver.25 or later, the screen below will appear on computers connected to the internet. If you agree to the disclaimers, click [Yes].

12. When the following screen appears, click [Install Now]. Follow the instructions displayed to continue installation.

If Microsoft Silverlight is not installed on the computer, ImageBrowser EX will not run. Make sure to install Microsoft Silverlight.

13. If the following screen appears, click [Yes].

14. The following screen appears, and installation begins.

15. Click [Next].

16. The following screen appears.
  • In this example [No, I will register later] has been selected.
  • To register in CANON iMAGE GATEWAY, select [Yes, I would].
Click [Next].

17. Click [OK].

18. If you would like to restart your computer at this point (recommended), check [Restart Computer immediately] and click [Restart].
If you do not wish to restart at this point, make sure to restart before using ImageBrowser EX.

19. Remove the CD after restarting the computer.

This concludes the reinstallation procedure for ImageBrowser EX.

Problems continue even after ImageBrowser EX has been reinstalled.

If the following problems occur even after ImageBrowser EX has been reinstalled, there is a possibility that the database file for ImageBrowser EX may be corrupted.
  • ImageBrowser EX does not start.
  • Nothing is displayed (images, information, etc.) after ImageBrowser EX is started.
Please follow the procedure explained below to delete the ImageBrowser EX database file, then try restarting ImageBrowser EX.
Please note that data information (operational history, etc.) contained in the ImageBrowser EX database file will also be deleted.

1. Before beginning the procedure, make sure to close ImageBrowser EX.

2. Open the ImageBrowser EX folder.
ImageBrowser EX is saved to the following location by default:
Windows Vista (32 bit): [Computer] > [Local disk (C:)] > [Program Files] > [Canon] > [ImageBrowser EX]
Windows Vista (64 bit): [Computer] > [Local disk (C:)] > [Program Files(x86)] > [Canon] > [ImageBrowser EX]
The procedure for the 32 bit version of Windows Vista is explained below.

3. Select [Computer] from the [Start] menu.

4. Double-click the [Local disk (C:)] drive.

5. Double-click [Program Files].

6. Double-click the [Canon] folder.

7. Double-click the [ImageBrowser EX] folder.

8. Double-click [IBX_DBcleaner].
Depending on the settings of your operating system, [IBX_DBcleaner.exe] may be displayed.

9. If the following screen is displayed, click [Yes].

10. If the following screen is displayed, click [OK].

11. Start ImageBrowser EX.
After the initial database file has been deleted, a new database file will automatically be created by ImageBrowseEX the next time it is started. This operation may take some time.

Software included on EOS DIGITAL Solution Disk (CD-ROM) cannot be installed



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