Follow these Instructions to remove jammed paper from the printer.
Before you begin
Don't touch any parts inside with paper or your fingers, it could damage the printer.
Slowly pull out the jammed paper from the rear paper tray (A) or the paper output slot cover (B), whichever is easier.
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If the paper jam is more visible from the rear paper tray (A), slowly pull the paper from the tray.
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If the paper jam is more visible from the paper output slot cover (B), slowly pull the paper from the front..
If the paper tears and some of it is left inside the printer, follow this procedure:
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Turn the printer off
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Disconnect the power cable.
- Open the print head cover and remove the piece(s) of paper.
If you can't remove the paper, reconnect the power cable, turn the printer off, and then turn it back on. The remaining paper will be automatically ejected.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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