**** (4 digit alphanumeric one-byte characters) Printer error has occurred (PIXMA PRO-1)
Article ID: ART151105 | Date published: 05/22/2015 | Date last updated: 05/07/2019
 

Description

**** (4 digit alphanumeric one-byte characters) Printer error has occurred

Solution

 

When the message "**** (*1) Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed, there may be a problem inside the printer.
(*1): "****" is displayed with alphanumeric one-byte characters.
Example: 6A80, etc.

 

 

Solution
Turn OFF the printer, and unplug the power cord. Then, turn ON the printer again.
If the problem persists, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 

 

Error Code
6930, 6931, 6932, 6933, 6940, 6941, 6942, 6943, 6944, 6945, 6946, 6800, 6801, 5400, 6B10, 5700, 6A81, 6A80, 9000, 5200, 5C00, 5C20, 6C50, 6C10, 6000, 6010, C000, 6502

 

 

Request for a repair service
 
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 

SIMS Doc Id

8201292500