Resolve Alarm Lamp Flash Errors - PIXMA PRO-1

Article ID: ART151139 | Date published: 05/22/2015 | Date last updated: 03/18/2020
 

Description

Understand and resolve the alarm light errors on your PIXMA PRO-1 printer.

Solution

When a printer error occurs, the Alarm lamp flashes orange as shown below. The number of flashes indicates the type of error that has occurred. Count the flashes and see the table below to take the appropriate action to correct the error.


 If the Power Lamp and Alarm Lamp flashes alternately, see the instructions below.

  • A printer problem has occurred.

  • Disconnect the printer cable from the printer, turn the printer off, and then unplug the printer from the power supply.

  • Plug the printer back in and turn the printer back on.

 If a message about the protective material appears on the computer screen, it's possible that the protective material for the print head holder remains attached. Turn the printer off, then check the inside of the printer. If the protective material remains attached, remove it and turn the printer back on.
 

Flashes Cause Action

Two (2)

Printer is out of paper.

Paper does not feed.

Disc tray is not in place.

Printable disc is not placed on the disc tray.

  • Reload the paper in the rear tray or manual feed tray and tap RESUME/CANCEL on the printer.
  • Make sure the disc tray supplied with the printer ("H" is on the upper side) is in place. Properly place the printable disc on the tray, attach the disc tray again, then tap RESUME/CANCEL on the printer. For details on how to place the disc tray, see  Attach / remove the disc tray.

Three (3)
 

Paper output tray is closed.

Feed slot cover is opened.

Manual feed tray is in the paper jam clearing position.

Paper jams.

Paper is loaded in the manual feed tray.

  • If the paper output tray is closed, open it. The printer will resume printing.

  • If the feed slot cover is opened, close the cover slowly and tap RESUME/CANCEL on the printer. The printer will resume printing.

  • If the paper is loaded on the manual feed tray, remove the paper then tap RESUME/CANCEL on the printer.

  • If the manual feed tray is in the paper jam clearing position, return the tray to the paper feed position and tap RESUME/CANCEL on the printer.

 If the error still remains, the paper may be jammed. Remove the jammed paper, reload the paper, then tap RESUME/CANCEL on the printer.

Four (4)
 

The ink tank is not installed or not installed properly.

Ink may have run out.

  • Install the ink tank.
  • If the lamp on the ink tank is not lit, the ink tank may not be installed properly. Reinstall properly.

  • If you continue printing, the ink may run out.

 If you want to continue to print, tap RESUME/CANCEL. If the ink runs out, the print job will be interrupted and the paper will be ejected.

 If multiple ink lamps are flashing, refer to check the ink status and confirm the status of each ink tank.

Five (5)
 

Print head is not installed. Joint lever is not closed properly.

Print head is defective.

  • Follow the directions\ in your setup manual to install the print head or refer to how to set up the printer
  • If the print head is already installed, remove it and reinstall it.

  • If the joint lever isn't closed properly, close it following the procedure below.

  1. Open the top cover and head cover.

  2. Lift the joint lever securely.
     Lift the joint lever until it clicks into place.

  3. Close the head cover and the top cover.

  • If the error still isn't resolved, the print head may be damaged. Service is required.

 If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

Six (6)
 

The inner cover is opened.

Inner cover is closed.
  1. When you start to print on paper, close the inner cover, then tap RESUME/CANCEL.

  2. Open the inner cover, properly place the disc tray again, then tap RESUME/CANCEL to dismiss the error.

  3. Don't open or close the inner cover while printing is in progress. This may damage the printer.

 The inner cover may not present depending on country or region of your purchase.

Seven (7)
 

Ink tank is not installed in the correct position.

 
  • Some ink tanks aren't installed in the correct position. (The lamps on the ink tanks flash.)
  •  More than one ink tank of the same color is installed. (The lamps on the ink tanks flash.)

 Confirm that the ink tanks are installed in the appropriate positions.

Eight (8)
 

Ink absorber is almost full.
  • The ink absorber is almost full.

  • Tap RESUME/CANCEL to continue printing. Service will soon be required.

     If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

    Or if you still need help, visit our Canon Community by clicking the button below to get answers:

    Link to Canon Community Forum

Nine (9)
 

The printer has not received a response from the digital camera.

The digital camera or camcorder is not compatible with this printer.

  • Make sure the device is connected to the printer. You can only print photos directly if you use a PictBridge compliant device.

  • A time out may occur if an operation takes too long or if it takes too much time to send data.
    • Disconnect and reconnect the USB cable.

    • When you print from a PictBridge compliant device, you may have to select a PictBridge compliant print mode on the device before connecting it to the printer.

    • You may also have to turn on your device or select Play mode manually after you connect the device to the printer.

Ten (10)
 

Paper output tray is in the paper jam clearing position.

  • Return the paper output tray to the paper output position, then tap RESUME/CANCEL.

Eleven (11)
 

Automatic Print Head Alignment failed.

The Page Size setting does not match the size loaded in the printer.

 
  • For Automatic print head alignment.
  • Print Head nozzles are clogged. tap RESUME/CANCEL to dismiss the error, and print the nozzle check pattern to check the print head.
     
  • Print the nozzle check pattern,
     
  • Paper other than A4 or Letter is loaded. Tap RESUME/CANCEL to dismiss the error, then load two sheets of A4/Letter-sized in the rear tray. 
     
  • The paper output slot is exposed to strong light. Tap RESUME/CANCEL to dismiss the error, and adjust the operating environment and/or position of the printer so that it's not exposed to strong light.

 If the problem continues, tap RESUME/CANCEL to dismiss the error, and perform a manual print head alignment.

  • When you print the nozzle check pattern or perform a manual print head alignment.
  • Other than A4/Letter-sized paper is loaded.

  • Tap RESUME/CANCEL on the printer to clear the error, and load A4/Letter-sized paper in the rear tray and try again.

  • When you print an ordinary print job. 

    • Windows:

      • Open the printer driver setup window, and in Custom Settings under the Maintenance sheet, clear the Detect paper width check box, and then click OK.

      • Tap RESUME/CANCEL on the printer to clear the error. Then load paper that's the same size as the paper setting and try to print again.

    • ‚ÄčMac®:

  • Tap RESUME/CANCEL to clear the error. Load paper that matches the paper setting and try to print again.

  • Open the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, clear the Detect paper width check box, then select Apply.

 Select the Detect paper width check box again once printing is complete, then select Apply.

Twelve (12)
 

Tank cover is opened.

Cannot open the tank cover.

  • If the tank cover is opened when you print, close the tank cover right and left side securely.

  • If you can't open the tank cover, remove any obstacles and try again.

Thirteen (13)
 

Ink level can't be detected.

 
  • The ink level can't be detected. (The lamp on the ink tank flashes.) 
     
  • An empty ink tank is installed. This will disable the system cleaning required to maintain the printer and print quality.
  • To print, release the system cleaning function. To release this function, press and hold RESUME/CANCEL on the printer for at least 5 seconds, and then release it.

 With this operation, releasing the system cleaning function is memorized.

 If you release this function, unwanted lines may appear or ink ejection may stop. If you print under this condition it may damage the print head. Please be advised that Canon shall not be liable for any malfunction or trouble caused by release of the system cleaning function or refilled ink tanks.

 If the system cleaning function is disabled, the ink levels can't display correctly on the printer status monitor.

Fourteen (14)
 

Ink tank cannot be recognized.

Fifteen (15)
 

Ink tank cannot be recognized.

Sixteen (16)
 

Ink has run out.
  1. While printing:
  • The ink has run out. (The lamp on the ink tank flashes.)

  • Printing was interrupted and the paper was ejected because printing under the current condition may damage the printer.

  • tap the Tank Cover Open button, and then replace the ink tank. Printing will restart from the next page.

  • Replace the ink tank.

  1. While printing or cleaning:
  • The ink has run out. (The lamp on the ink tank flashes.)

  • Printing, cleaning, or other operation was interrupted because printing under the current condition may damage the printer.

  • Tap the Tank Cover Open button, and then replace the ink tank. When the ink tank is replaced, printing restarts, or cleaning or other operation resumes.

  • Replace the ink tank.

Seventeen (17)
 

System cleaning cannot be performed.
  1. When system cleaning started automatically:
  • The ink remaining level is not enough to perform the system cleaning function.

  • tap the Tank Cover Open button, and then replace the ink tank.

  • Replace the ink tank.

  1. When system cleaning was started manually:
  • System cleaning could not be performed because the system cleaning function is disabled.

  • tap the printer's RESUME/CANCEL button.

Eighteen (18)
 

The ink is not enough to perform the system cleaning function.
  1. When system cleaning started automatically:
  • The ink remaining level is not enough to perform the system cleaning function.

  • tap the Tank Cover Open button, and then replace the ink tank.

  • Replace the ink tank.

  • If printing is in progress and you want to continue printing, tap and hold the printer's RESUME/CANCEL button for at least 5 seconds.

  • Then printing can continue. However, if printing is continued, printing trouble such as unwanted lines or the complete stopping of ink ejection may occur.

  1. When system cleaning was started manually:
  • The ink remaining level is not enough to perform the system cleaning function.

  • tap the Tank Cover Open button, and then replace the ink tank.

  • Replace the ink tank.

  • If you want to stop the system cleaning, tap the printer's RESUME/CANCEL button.

Nineteen (19)

An unsupported USB hub is connected.

  • If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum

SIMS Doc Id

8201085600

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