| Paper Is Smudged/Printed Surface Is Scratched
ID: 8201086500_ EN_ 2
|
| Issue |
|
| Cause |
Check 1: Did you confirm the paper and print quality settings?
|
| Summary |
|
| See Also |
|
| Cause |
Check 2: Is the appropriate type of paper being used? Check the following
|
| Summary |
- Check to see if the paper you are printing on is suitable for your printing purpose.
- When performing Borderless Printing, make sure that the paper you are using is suitable for Borderless Printing. If the paper you are using is not suitable for Borderless Printing, the print quality may be reduced at the top and bottom edges of the paper.
|
| See Also |
|
| Cause |
Check 3: Load the paper after correcting its curl
|
| Summary |
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper and reduce the print quality.
|
| See Also |
|
| Cause |
|
| Summary |
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
REFERENCE
- Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
(C) Printing side
We recommend printing paper that has been curled outward one sheet at a time.
|
| See Also |
|
| Cause |
Check 4: If you are printing on thick paper, select the Prevent paper abrasion setting
|
| Summary |
Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the printer to prevent paper abrasion on the computer.
Print speed may be reduced if you are selecting the Prevent paper abrasion setting.
* Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click OK.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply.
|
| See Also |
|
| Cause |
Check 5: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again
|
| Summary |
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the printer driver setup window.
2. On the Main sheet, select Manual for Color/Intensity, and then click Set.
3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
1. Open the Print dialog box.
2. Select Color Options in the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
|
| See Also |
|
| Cause |
Check 6: Is printing performed beyond the recommended printing area?
|
| Summary |
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
|
| See Also |
Printing Area |
| Cause |
Check 7: Is the Paper Feed Roller dirty?
|
| Summary |
Clean the Paper Feed Roller.
REFERENCE
- Cleaning the Paper Feed Roller will wear the roller, so perform this procedure only when necessary.
|
| See Also |
Cleaning the Paper Feed Roller |
| Cause |
Check 8: Is inside of the printer dirty?
|
| Summary |
When performing duplex printing, the inside of the printer may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the printer.
REFERENCE
- To prevent the inside of the printer from stains, set the paper size correctly.
|
| See Also |
Cleaning Inside the Printer |
| Cause |
Check 9: Set Ink Drying Wait Time longer
|
| Summary |
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the printer is turned on.
2. Open the printer driver setup window.
3. Click the Maintenance tab and then Custom Settings.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK.
5. Confirm the message and click OK.
1. Make sure that the printer is turned on.
2. Open the Canon IJ Printer Utility.
3. Select Custom Settings in the pop-up menu.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Apply.
5. Confirm the message and click OK.
|
| See Also |
|
| Cause |
Check 10: Is the paper scratched by other loaded paper?
|
| Summary |
Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.
|
| See Also |
|
