5100/5110 Printer error has occurred (PRO-10/PRO-100)

 

Description

5100/5110 Printer error has occurred

Solution

5100/5110 Printer error has occurred
ID: 8201669600_ EN_ 3
Issue

 

When the message "5100/5110 Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed, the behavior of the print head holder is interrupted.
Please see the following for detail.
If the problem persists, service is required.

Click the link below to contact Canon Support.

Contact Support
 

 

Cause

1. Does the Print Head Lock Lever lock in place?

Summary

 

The Print Head Lock Lever may not lock in place.
Open the printers Top Cover and see where the print head holder is.
If the print head holder is in the center, confirm that the Print Head Lock Lever is lowered completely.

 

See Also  
Cause

2. Is there a jammed paper or foreign material inside the printer?

Summary

 

Stop printing, then push the power button of the printer to turn OFF the printer.
Open the Top Cover of the printer; then, If there is a jammed paper or foreign material inside the printer, remove them.

 

See Also  
Cause

 

Summary

 

[ The printer with the Top Cover opened ]
( Paper jam )

After checking the above items, push the power button to turn ON the printer again.
CAUTION
  • When removing the jammed paper or foreign material, take extra care so that you do not touch the inner parts. Or, it may cause another printing problem.

 

See Also  
Cause

 

Summary

 


Click the link below to contact Canon Support.

Contact Support
 

 

See Also  

SIMS Doc Id

8201669600

Doc ID   ART152961
Updated   05/07/2019

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