Paper Does Not Feed Properly/"No Paper" Error Occurs
Article ID: ART152965 | Date published: 05/22/2015 | Date last updated: 04/26/2019
 

Description

Paper Does Not Feed Properly/"No Paper" Error Occurs

Solution

 

Check 1: Make sure that paper is loaded

 

 

Check 2: Make sure of the following when you load paper

 

In the rear tray:
  • When loading two or more sheets of paper, flip through the paper before loading.

  • When loading two or more sheets of paper, align the edges of the sheets before loading.
  • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
  • Always load the paper in portrait orientation, regardless of the printing orientation.
In the manual feed tray:
When you load the paper, load one sheet at a time. When you print continuously, set the next paper after the last one is finished printing.

 

 

Check 3: Check to see if the paper you are printing on is not too thick or curled

 

 

Check 4: Make sure of the following when you load envelopes

 

Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.

 

 

Check 5: Confirm that the media type and the paper size settings correspond with the loaded paper

 

 

Check 6: Make sure that there are not any foreign objects in the rear tray or manual feed tray

 


If the paper tears in the rear tray or the manual feed tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.

REFERENCE
If the feed slot cover is opened, close it slowly.

 

 

Check 7: Make sure that the inner cover (the cover of the disc tray) is closed completely

 

Paper does not feed properly if the inner cover is even slightly open.

 

 

Check 8: Clean the paper feed roller

 

REFERENCE
  • Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.

 

 

 

 

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 

 

SIMS Doc Id

8201670100