| Paper Jams
ID: 8201670000_ EN_ 1
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REFERENCE
If you need to turn off the printer to remove jammed paper during printing, cancel print jobs before turning off the printer.
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Paper Is Jammed in the Paper Output Slot/Rear Tray/Manual Feed Tray
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Remove the paper following the procedure below.
1. Press the paper jam clearing button if the paper is jammed in the manual feed tray.
Press the paper jam clearing button on the side of the manual feed tray, to set the manual feed tray to the paper jam clearing position.
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2. Pull the jammed paper out slowly to remove it.
- Paper is jammed in the paper output slot or the rear tray:
Pull the jammed paper out slowly, either from the paper output slot or the rear tray, whichever is easier.
When you pull the jammed paper from the rear tray, remove the other seats of paper loaded in the rear tray before pulling the jammed paper.
- Paper is jammed in the manual feed tray:
REFERENCE
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
- If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the printer.
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3. When you pull out the paper jammed in the manual feed tray, return the tray to the original position.
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4. Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 2, all print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
- When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
- We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.
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If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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Paper Is Jammed inside the Printer
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Remove the paper following the procedure below.
1. Turn off the printer, and unplug the power cord of the printer from the power supply.
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2. Open the top cover and the inner cover (the cover of the disc tray).
IMPORTANT
- Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged.
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3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.
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4. Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
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5. Pull the paper slowly not to tear it, then pull the paper out diagonally forward in front at aslant.
Keep an angle of the paper about 45 degrees and pull it slowly.
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6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.
- Does the piece of paper remain under the print head holder?
- Does the little piece of paper remain inside the printer?
- Does the piece of paper remain in the right side or the left side space (C) inside the printer?
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7. Close the top cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
- When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.
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If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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In Other Cases
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Make sure of the following:
Check 1: Are there any foreign objects around the paper output slot?
Check 2: Are there any foreign objects in the rear tray or the manual feed tray?
If there are any foreign objects in the rear tray or the manual feed tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
REFERENCE
If the feed slot cover is opened, close it slowly.
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Check 3: Is the paper curled?
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