Cannot Install the Printer Driver
| Article ID: ART153067 |
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Date published: 05/22/2015 |
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Date last updated: 05/07/2019 |
Description
Cannot Install the Printer Driver
Solution
| Cannot Install the Printer Driver
ID: 8201086900_ EN_ 2
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| Issue |
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| Cause |
If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
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| Summary |
Start the installation following the procedure below.
1. Select items from the Start menu as shown below.
- In Windows 7 or Windows Vista, click Start then Computer.
- In Windows XP, click Start then My Computer.
2. Double-click the
 CD-ROM icon on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
REFERENCE
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
- If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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| See Also |
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| Cause |
If you are unable to proceed beyond the Printer Connection screen:
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| Summary |
If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the printer and is connected to the computer, and then follow the procedure below to reinstall the printer driver.
REFERENCE
- The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the printer driver.
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| See Also |
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| Cause |
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| Summary |
1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the screen that appears next.
4. Click Exit on the "PIXMA XXX" screen (where "XXX" is your printer's name), then remove the CD-ROM.
5. Turn the printer off.
6. Restart the computer.
7. Make sure that you have no application software running.
8. Insert the CD-ROM again, then perform Easy Install to install the printer driver.
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| See Also |
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| Cause |
In other cases:
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| Summary |
Follow the procedure described in your setup manual for proper installation.
If the driver was not installed correctly, uninstall the printer driver, restart your computer, then reinstall the driver.
If you reinstall the printer driver, perform Custom Install on the Setup CD-ROM, then select IJ Printer Driver.
REFERENCE
- If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the driver. Restart your computer before reinstalling.
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| See Also |
Select Connection Method |
