Canon Knowledge Base - Writing Error/Output Error/Communication Error (Windows)

Writing Error/Output Error/Communication Error (Windows)

Article ID: ART153068

Date published: 05/22/2015

Date last updated: 08/17/2015

Description

Writing Error/Output Error/Communication Error (Windows)

Solution

Writing Error/Output Error/Communication Error (Windows) ID: 8201085400_ EN_ 4
Issue
Cause	About this page
Summary	This page is for the PRO-1 with firmware version 2.000 or later. Check your PRO-1 firmware version while referring to [ How to upgrade the firmware ], and upgrade the firmware if necessary before going through this page. With the upgraded firmware, you can perform the following: - Printing in the color hue (in the PRO Mode) that looks like the one on the monitor - Reducing the Fine Art Paper margin (from 35 mm to 30 mm) - Printing on Canvas paper CAUTION The latest version of the printer driver needs to be installed. With Mac OS X v10.4, the above new features are not available.
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Cause	Check 1: If the Power lamp is off, make sure that the power plug is plugged in, then turn the printer on
Summary	While the POWER lamp is flashing, the printer is initializing. Wait until the POWER lamp stops flashing and remains lit.
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Cause	Check 2: Make sure that the printer port is configured appropriately in the printer driver
Summary	* In the following instructions, "XXX" signifies your printer's name. 1. Log on as a user account with administrator privilege. 2. Select items from the Start menu as shown below. In Windows 7, select Devices and Printers from the Start menu. In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers. In Windows XP, select the Start menu > Control Panel > Printers and Other Hardware > Printers and Faxes. 3. Open the properties of printer driver for the printer. In Windows 7, right-click the "Canon XXX" icon (where "XXX" is your printer's name), then select Printer properties. In Windows Vista or Windows XP, right-click the "Canon XXX" icon (where "XXX" is your printer's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX" appearing in the Printer column is selected for Print to the following port(s). REFERENCE When the printer is used over LAN, the port name of the printer is displayed as "CNBJNP_xxxxxxxxxx". * "xxxxxxxxxx" is the character string generated from the MAC address or a character string specified by the user when setting up the printer.
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Cause
Summary	If the setting is incorrect: Reinstall the printer driver. Printing does not start even though the printer is connected to the computer using a USB cable and the port named "USBnnn" is selected: Launch Canon My Printer from the task tray, select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, then select your printer's name. If the problem is not resolved, reinstall the printer driver. Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the printer is used over LAN: Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate the port with the printer using Associate Port in the Settings menu. If the problem is not resolved, reinstall the printer driver.
See Also	Select Connection Method
Cause	Check 3: Make sure that the printer is connected to your computer properly
Summary	When the printer is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the printer and the computer, then check the followings: If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult the reseller of the relay device for details. There could also be a problem with the USB cable. Replace the USB cable and try printing again. When you use the printer over LAN, make sure that the printer is connected to the network with a LAN cable or is set up correctly. For details, refer to your setup manual.
See Also	Select Connection Method
Cause	Check 4: Make sure that the printer driver is installed correctly
Summary	Re-install the printer driver.
See Also	Select Connection Method
Cause	Check 5: When the printer is connected to your computer with a USB cable, check the status of the device on your computer
Summary	Follow the procedure below to check the status of the device. 1. Open the Device Manager on your computer as shown below. If the User Account Control screen is displayed, follow the on-screen instructions. In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, then Device Manager. In Windows XP, click Control Panel, Performance and Maintenance, System, then click Device Manager on the Hardware sheet. 2. Double-click Universal Serial Bus controllers then USB Printing Support. If the USB Printing Support Properties screen is not displayed, make sure that the printer is correctly connected to the computer. -> Refer to [ Check 3: Make sure that the printer is connected to your computer properly ] within this webpage. 3. Click the General tab and make sure that there is no indication of a problem with the device. If a device error is displayed, refer to Windows help to resolve the error.
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SIMS Doc Id

8201085400