An Error Message Is Displayed on the LCD

Click here for Fax user '#' error codes

Message	Action
CHECK INK U051/U052/U053/U059	The FINE Cartridge may not be installed properly or the cartridge may not be compatible with this machine. Open the Scanning Unit (Printer Cover) and install the appropriate FINE Cartridge. If the error is not resolved, the FINE Cartridge may be damaged.
CHECK INK U075/U076	Make sure that each FINE Cartridge is installed in the correct position.
CHECK INK U140	The FINE Cartridge may not be compatible with this machine. Install the appropriate FINE Cartridge.
CHECK INK U150	The FINE Cartridge may not be installed properly. Open the Scanning Unit (Printer Cover) and install the FINE Cartridge properly.
CHECK INK U162	Ink may have run out. Replace the ink cartridge. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the Stop/Reset button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
CHECK INK U163	Ink has run out. Replace the ink cartridge and close the Scanning Unit (Printer Cover). If printing is in progress and you want to continue printing, press the Stop/Reset button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
REQ. SERVICE SOON	The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning, for example. This error message indicates that the ink absorber is nearly full. Press the OK button to cancel the error so you can continue printing. Printing is disabled once the ink absorber becomes completely full
Incompatible Camera	A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.
UNSUPPORTED USB HUB	If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
CHECK PRINTER	Turn off the machine, and unplug the power cord of the machine from the power supply. After a while, plug the power cord of the machine back in, and then turn on the machine.
SCANNER ERROR	Make sure that the protective material is removed from the FINE Cartridge Holder, then turn the machine off and back on again.
LOAD PAPER	Reload the paper correctly and press the OK button. Note Pressing the Stop/Reset button also enables you to resolve the error, when sending faxes before printing out received data. After you press the Stop/Reset button to resolve the error, ensure to press the FAX button in order to print out data remained in memory.
PAPER JAMMED	If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
CANNOT SCAN FROM ADF	The document is loaded in the ADF when applying FIT-TO-PAGE in ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL COPY. Load the document on the Platen Glass when copying with FIT-TO-PAGE in ENLARGE/REDUCE, and STICKER COPY and BORDERLESS COPY in SPECIAL COPY.
CHANGE PAPER TO	The paper size setting is set to a size other than A4, Letter or Legal. Set the paper size setting to A4, Letter or Legal and load paper of the same size.
CHECK DOCUMENT	No document in the ADF. Press the OK button to resolve the error, then operate again after loading documents.
CLEAR DOC. [OK] STOP DOC CLR [STOP]	Documents remain in the ADF. Press the OK button to eject documents and press the Stop/Reset button to stop ejecting. Click here if the document(s) does not eject after pressing the Stop/Reset button. To continue scanning, operate on the application. The scanning from the ADF may not be supported depending on your application software. For details, refer to the instruction manual of your application.
COVER IS OPEN	You opened the Scanning Unit (Printer Cover) during an operation. Return the Scanning Unit (Printer Cover) to its original position.
DEVICE IN USE CANNOT TURN OFF	You are unable to turn off the machine with the ON/OFF button because the machine is performing an operation. The machine is performing an operation. Wait until the operation has finished, then turn off the machine.
DOCUMENT IN ADF	The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
DOCUMENT TOO LONG	The document is too long or is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
MEMORY IS FULL	The machine's memory is full because you tried to copy too many pages at once or a very detailed document. Print or delete documents from memory. Divide the document and copy each part separately. The machine's memory is full because it has received too many documents, or a very long or detailed document. Print or delete documents from memory. Contact the sender and have him/her divide and resend them.
* Error Code 5xxx through 9xxx (where "x" represents an alphanumeric character ) * (Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF LED))	Turn off the machine, and unplug the power cord of the machine from the power supply. After five minutes or more, plug the power cord of the machine back in, and then turn on the machine.

Fax Related Messages

Message	Action
BUSY/NO SIGNAL	The telephone number you dialed is busy. Try dialing again after waiting for a moment. See Redialing. The fax number dialed was incorrect. Check the fax number and dial again. The recipient's fax machine is not working. Contact the recipient and have them check their fax machine. The recipient is not using a G3 machine. Contact the recipient and ask them to send or receive the document using a G3 machine. The touch tone/rotary pulse setting on your machine is incorrect. Set the machine to the setting that matches your telephone line. The receiving fax machine did not answer within 55 seconds (after all automatic redialing attempts). Contact the recipient and have them check their fax machine. For an overseas call, add pauses to the registered number.
HANG UP PHONE	The handset is not placed in the handset cradle correctly. Replace the handset correctly.
NO ANSWER	The recipient's fax machine does not answer. Check the number. Try dialing again after waiting for a moment.
NO TONE DETECTED	The telephone line cable with a modular plug is not plugged in properly, or DIAL TONE DETECT is set to ON. Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set DIAL TONE DETECT to OFF.
NO RX PAPER	The other party's fax machine is out of paper or its memory is full. Contact the other party and have them load paper in their fax machine or free up space in their fax machine's memory.
NO TEL NUMBER	The coded speed dialing code you entered has not been registered. Register the coded speed dialing code.
RECEIVED IN MEMORY	If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically. Ink is low or has run out while receiving a fax: replace the FINE Cartridge. Paper size/type setting is incorrect: correct the paper size/type setting. Paper has run out while receiving a fax: load the paper and press the OK button. Output Tray is closed: open it. OFF is selected for AUTO PRINT RX: select ON. You pressed the Stop/Reset button to cancel printing of a fax: press the FAX button.
TRY AGAIN IN B&W	The recipient's fax machine is not color-compatible. Press the Black button to resend the faxes. Alternatively, you can set COLOR TX to IF INCOMPAT., B&W.
TX/RX CANCELLED	You pressed the Stop/Reset button to cancel the transmission. If required, try sending or receiving again.
TX/RX NO.nnnn	When the machine sends or receives a fax, it assigns a unique identification number (nnnn). Write the number down if you will need it later.

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Fax Errors

User Error Codes

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