Disconnect and reconnect the USB cable to ensure a secure connection

Article ID: ART153436 | Date published: 06/02/2015 | Date last updated: 08/17/2015


Disconnect and reconnect the USB cable to ensure a secure connection


Checking USB Connections

You should disconnect and reconnect the USB cable at ends to ensure there is a secure connection on the device side as well as the computer side. (Refer to the illustration below to confirm the USB cable is in the proper orientation.) It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.

Note: Some printers have a type-A USB receptacle on the front to connect directly to a digital camera. The type-B receptacle, on the printer, will connect to the type-A receptacle on the computer with an A to B USB cable.

  1. Disconnect one end of the cable and then reseat it ensuring the cable is firmly seated into the USB port. If the USB cable is plugged into a hub instead of directly into the computer, connect the USB cable directly into the computer.

  2. Repeat step one to reseat the cable on the other end.
    There shouldn't be any resistance when connecting the USB cable to the device. If the cable does not easily slide into the device's port, look at the end of the connector. The shape of the connector should match the port on the device.

    Note: All USB cables will have a USB icon on one side. The side of the cable where the icon is situated is different than the other three sides.

Icon on USB Cable

Shape of the USB Connector

  1. If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.

  2. Make sure the correct USB cable type is being used.

Incorrect (A to A) USB Cable

Correct (A to B) USB Cable



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