Reset the printer to resolve error conditions or if the printer does not respond

Article ID: ART153447 | Date published: 06/02/2015 | Date last updated: 10/01/2018


Reset the printer


Resetting the Printer

Resetting the printer's power is an easy first-step to resolving error conditions. 

By resetting the printer's power, the print buffer is cleared and certain sensors are reset. If there is invalid data in the buffer, or sensors are stuck in a particular mode; a message may appear.

Follow these steps to reset the printer:

  1. Turn the printer off with the Power button (if available).
  2. Disconnect the data cable from the printer (not applicable to WiFi, Bluetooth or Infrared).
  3. Unplug the printer's power cord for approximately 10 minutes, and then plug it back in. If troubleshooting a communication issue, reconnect the data cable (not applicable to WiFi, Bluetooth or Infrared).
  4. Turn the printer back on.


If resetting the printer does not work, please attempt any other solutions that appeared in your search results.



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