Troubleshoot Why Printer Doesn't Respond

Article ID: ART153447 | Date published: 06/02/2015 | Date last updated: 02/19/2020
 

Description

This article provides steps to reset your printer when it doesn't respond to commands from a computer.

Solution

When you reset the printer power, the print buffer clears and certain sensors reset. If there's invalid data in the buffer, or sensors are stuck in a particular mode, an error message may appear.


How to reset the printer

  1. Press the Power button to turn off the printer.

  2. Disconnect the data cable from the printer (not applicable to Wi-Fi®, Bluetooth® or Infrared).

  3. Unplug the printer power cord for approximately 10 minutes, and then plug it back in.

    • To troubleshoot a communication issue, reconnect the data cable (not applicable to Wi-Fi, Bluetooth or Infrared).

    • If the power cord is plugged in to a surge protector, it may be necessary (for testing purposes) to plug the cord directly into the wall outlet.

  4. Reconnect the data cable (not applicable to Wi-Fi, Bluetooth or Infrared).

  5. ​Press Power to turn the printer back on, then trying printing again.

  6. If the printer still doesn't work correctly, and the carriage is accessible, remove and replace the ink. Please repeat the steps above.
     

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

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