Troubleshoot Why Printer Doesn't Respond

Article ID: ART153447 | Date published: 06/02/2015 | Date last updated: 09/02/2021


This article provides steps to troubleshoot when your printer doesn't respond to commands from a computer.


There are many reasons that your printer may be displayed as "Offline." Because there are multiple reasons why your devices may be unable to communicate with one another, there are also multiple possible resolutions. The following steps will help to determine the cause of the issue and resolve it.


The three most common solutions are to reset the printer, check the network communication, and if needed, update or reinstall the printer drivers.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.



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