Follow the instructions below to learn how to remove a paper jam from either the output slot, the rear tray or the automatic document feeder (ADF).
Before you begin
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If paper jams during a print job, press Stop to cancel the job before you turn off the printer.
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If you press Stop during the scan process, the following message (close the feeder cover and select OK to eject the document) appears on the printer's LCD. Tap OK to eject the remaining pages.
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If the printer has a fax in memory, don't turn off the machine until after the fax is received. If you disconnect the power plug, all the documents stored in printer's fax memory will be deleted.
Remove paper jammed in the output slot or the rear tray
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Slowly pull the paper out, either from the rear tray or the output slot, whichever is easier.
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If a piece of paper remains inside the printer, turn the machine off and open the scan cover to remove the paper.
If you can't pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
Be careful not to touch the components inside the printer.
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After you remove all paper, close the scan cover, and turn the printer back on.
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Reload the paper, and select OK on the printer.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Remove jammed in the ADF from the document tray (A) or the output slot (B)
Your document may not feed properly, due to the media type and your environment, such as whether the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the Platen Glass instead.
(A) Remove paper jam from the document tray.
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Turn off the printer.
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Remove any pages other than the jammed page(s) from the ADF, then open the document feeder cover.
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Pull the jammed paper out from the ADF.
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Close the document feeder cover, then turn On the printer.
When you rescan the document after you clear the error, rescan it from the first page.
(B) Remove jam from the document output slot.
- Close the document tray as shown in the image below and pull out the document.
When you rescan the document after you clear the error, rescan it from the first page.
Good to know
To prevent paper jams make sure of the following:
- If there are any foreign objects in the rear tray, turn off the machine and unplug the printer, then remove the object.
If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.
