Disconnect and then connect the USB cable to ensure a secure connection between the camcorder and computer
| Article ID: ART154792 |
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Date published: 06/09/2015 |
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Date last updated: 11/02/2015 |
Description
Disconnect and then connect the USB cable to ensure a secure connection between the camcorder and computer
Solution
Checking USB Connections
You should disconnect and reconnect the USB cable at ends to ensure there is a secure connection on the camcorder side as well as the computer side. It may also be necessary to try a different USB port on the computer.
- Disconnect one end of the cable and then reseat it ensuring the cable is firmly seated into the USB port. If the USB cable is plugged into a hub instead of directly into the computer, try connecting the USB cable directly into the computer.
- Repeat step one to reseat the cable on the other end.
- If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.
