Delete queued print jobs to resolve printing errors (Windows)

Article ID: ART156437 | Date published: 06/09/2015 | Date last updated: 08/17/2015


Delete the queued print job in order to successfully print or print other queued jobs in the Windows operating system.


Delete Queued Print Job

If a print job is corrupt and does not print clearly, does not print at all or is preventing other queued jobs from printing, delete the queued job.

  1. On the Windows taskbar, double-click the printer icon located to the left of the time.

  2. At the Printer queue window, select the print job, under 'Document Name' column, to highlight it.

  3. From the 'Document' menu, select 'Cancel'.

  4. Repeat steps two and three to cancel another print job.

  5. If the print job cannot be cancelled or will not stop printing, shut down the computer, disconnect the printer cable and then restart the computer.
    1. Close the Printer window.
    2. Shut down the computer.
    3. Disconnect the printer cable (USB or parallel cable).
    4. Restart the computer.
    5. If a message window appears asking to cancel printing, select 'Yes'.
    6. Verify the printer icon no longer appears on the Windows taskbar. If the icon appears, double-click it and cancel the remaining print jobs as instructed on steps two and three.
    7. After all print jobs have been cancelled, reconnect the cable to the printer and then try to print again.

  6. If the print job does not complete, it may be necessary to disconnect the printer cable, power off and on the printer and then reconnecting the cable.



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