Article ID: ART157563 |
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Date published: 06/09/2015 |
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Date last updated: 08/17/2015 |
Description
If an ink tank is not seated properly, colors in the print out may be missing or distorted.
Solution
Refer to the following steps to verify the ink tanks are seated correctly:
- After confirming that the printer is powered on, open the paper output tray.
- Open the top cover and wait until the print head moves to the center.
- Open the inner cover and check that ink tanks are properly seated.
Properly seated

- Press down on each ink tank until a click is heard.

- Close the inner cover and top cover.