Important Notice About Your Canon Product:
We made an announcement in October 2005 about our free repair services to address a problem with the CCD image sensor used in certain Canon digital cameras and camcorders. However, as the service period for these product(s) have now ended, kindly note that we will no longer provide such free repair services for the affected product(s) below after it’s end of repair service date.
Accordingly, repair services for the affected product(s) below that are received after end of repair service date will be handled in accordance with Canon's general repair standards and regulations.
We regret that some of our customers may have been inconvenienced by this issue and would like to offer our apologies. Canon will continue to strive to provide our customers with high quality products that they can use with confidence. Thank you for your kind understanding.
| | Affected Model | Service Notice Announcement Date | End of Service Date |
| Camera | PowerShot A40 | 10/2/2009 | 3/31/2010 |
| PowerShot S200 | 10/2/2009 | 3/31/2010 |
| PowerShot S330 | 10/2/2009 | 3/31/2010 |
| PowerShot S230 | 2/13/2010 | 7/31/2010 |
| PowerShot A70 | 8/25/2010 | 2/28/2011 |
| PowerShot S400 | 8/25/2010 | 2/28/2011 |
| PowerShot A60 | 8/25/2010 | 3/31/2011 |
| PowerShot A80 | 1/30/2011 | 6/30/2011 |
| PowerShot A310 | 1/30/2011 | 7/31/2011 |
| PowerShot A300 | 1/30/2011 | 7/31/2011 |
| PowerShot SD110 | 1/30/2011 | 8/31/2011 |
| PowerShot SD100 | 1/30/2011 | 8/31/2011 |
| PowerShot S410 | 1/30/2011 | 10/31/2011 |
| PowerShot A75 | 8/11/2011 | 12/31/2011 |
| PowerShot A85 | 8/11/2011 | 12/31/2011 |
| PowerShot S500 | 8/11/2011 | 1/31/2012 |
| PowerShot S1 IS | 8/11/2011 | 4/30/2012 |
| PowerShot S60 | 8/11/2011 | 4/30/2012 |
| PowerShot A95 | 3/6/2012 | 7/31/2012 |
| Camcorder | ZR70MC | 8/25/2010 | 12/31/2010 |
| ZR65MC | 8/25/2010 | 12/31/2010 |
| ZR60 | 8/25/2010 | 12/31/2010 |
| ELURA40 MC | 8/25/2010 | 1/31/2011 |
| ELURA50 | 8/25/2010 | 1/31/2011 |
| ZR90 | 1/30/2011 | 6/30/2011 |
| ZR85 | 1/30/2011 | 6/30/2011 |
| ZR80 | 1/30/2011 | 6/30/2011 |
Support
This contact information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Thank you,
| Customer Support Operations |
| Canon U.S.A., Inc. |
| Contact Information for Inquiries |
| Phone: | 1-800-OK-CANON (toll free) |
| | 1-800-652-2666 |
| TTD: | 1-866-251-3752 (toll free) |
| Email: | carecenter@cits.canon.com |
| Support options and hours of operation: www.usa.canon.com/support |
This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.
