Resolve a Printer Is Offline Message - Windows

Article ID: ART161317 | Date published: 06/09/2015 | Date last updated: 05/15/2020
 

Description

Learn how to resolve a "Printer Is Offline" message when using a Windows PC.

Solution

Try this first

Check the following for a simple fix:
  • Make sure the correct printer is selected.

  • Turn off the printer, wait a few seconds, then turn it back on.

‚ÄčNote If your printer is connected wirelessly, you might need to address wireless LAN connectivity issues.



Set the printer to online status

If the above steps don't remedy the error, make sure the printer is in online status.

  1. Open the Printers folder and follow the steps for your operating system:
    • Windows 10, from the Desktop, select the Start menu Settings > Select Devices.
    • Windows 8, from the Desktop charms, select Settings > Control Panel > Hardware and Sound > Devices and Printers.
    • Windows 7, select the Start menu > Devices and Printers.
    • Windows Vista, select the Start menu Control Panel > Hardware and Sound > Printers.
    • Windows XP, select the Start menu > Control Panel Printers and Other Hardware > Printers and Faxes.
  2. Right-click your printer's icon and select Use Printer Online. The document will now print.

    Use Printer Online selected from the print dialog box



Additional steps (if needed)

If the print job remains queued, a printer icon will appear to the left on your Windows taskbar.

Printer icon selected from taskbar

If you see this, follow the steps below for your operating system to restart the print job:

For most Windows Operating Systems
  1. Double-click on the printer icon to open the Printer window.

  2. Select the document title below the Document Name column.

  3. From the Document menu select Restart.


Windows 7

  1. Select the Start icon, then select Devices and Printers. Right-click on the printer icon and select See what's printing in the drop-down menu.

  2. Select the Printer tab, then Use Printer Offline to uncheck it. The printer will now be used online.


Windows 10 / 8 / 8.1 

  1. Hold the Windows key and type the letter R. When the Run box appears, type control printers, then select OK.

  2. Right-click on the printer icon and select See what's printing in the drop-down menu.

  3. In the next window, click Printer in the drop-down menu. If Use Printer Offline is selected, click on it again to unselect. The printer will now be used online.


If your product issue isn't resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your additional options.

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