Steps to Resolve Printer Offline Messages

Article ID: ART161317 | Date published: 06/09/2015 | Date last updated: 05/01/2019
 

Description

This article provides some information on what to check if you receive a message indicating that your printer is offline.

 

Solution

If you receive an error indicating that your printer is offline, there are some things that you can do to correct this error.  These include: 
If your printer is a network capable model that is connected to a wireless LAN, click here for additional troubleshooting steps and information.




Set Printer Online

If the printer is set Offline, an error message will appear and the print job will not complete.

  1. Open Printers folder:

    Windows 7 users:

    Windows 8 / 8.1 / 10 users:

    For Windows Vista

    Click / Select 'Start' from the bottom left of the Windows screen, 'Control Panel', 'Hardware and Sound', and then click on 'Printers'.

    Note:  

    If you are in 'Classic' view, Click 'Printers' directly from the 'Control Panel'.
     

    For Windows XP Home Edition

    Click / Select 'Start' from the bottom left of the Windows screen, 'Control Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.'

    For Windows XP Professional Edition

    Click 'Start' from the bottom left of the Windows screen, and 'Printers and Faxes.'

    For Windows 2000/Me/98

    Click / Select 'Start' from the bottom left of the Windows screen, and 'Settings,' then 'Printers.'

  2. Right-click your printer's icon and select 'Use Printer Online'. The document will print.


     
  3. If the document does not print and the job remains queued, a printer icon will appear to the left of the time on the Windows taskbar.


     
  4. Double-click on the printer icon to open the 'Printer' window.
     
  5. Click on the document title below the 'Document Name' column.
     
  6. From the 'Document' menu select 'Restart'.

 

 

 

Windows 7:

 

  1. Click the start icon, then click Devices and Printers.
     
  2. Right-Click the printer icon and select See what's printing in the dropdown menu.


     
  3. In the next screen click the Printer tab. Use Printer Offline will have a check mark to the left of it. Click Use Printer Offline.


     
  4. Close the window. The printer will now be used online.




Windows 8 / 8.1 / 10:

 

  1. Hold the Windows  key and type the letter R.  In the Run box, type control printers and click OK.
     
  2. Right-Click the printer icon and select See what's printing in the dropdown menu.


     
  3. In the next screen click the Printer tab. Use Printer Offline will have a check mark to the left of it. Click Use Printer Offline.


     
  4. Close the window. The printer will now be used online.


 

Make sure that the correct printer is selected


If you send a print job to an incorrect printer, this can also cause the Printer is Offline error to occur.

Example:  Canon MG6800 series printer is connected to the PC via USB.  Print job sent to a Canon iP8700 series printer that was connected via USB but is no longer connected will result in the following:



Print job sent to Canon MG6800 series printer:




 

Power cycle the printer


Sometimes, simply power cycling the printer may help resolve the issue.  Turn off the printer, wait a few seconds after it is off, then turn it back on.

 

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