When the printer will not power on

Article ID: ART161359 | Date published: 06/09/2015 | Date last updated: 09/12/2022


Troubleshooting steps for when your printer does not power on



Wait At Least 5 Minutes

When the printer will not power on, disconnect the power cord, wait approximately five minutes and then reconnect the power cord.

  1. Disconnect the power cord from the device and the electrical source.

    The above illustration shows an MP830. The location of the electrical port of your printer may vary.

  2. After disconnecting the power cord, wait at least five minutes.

  3. Inspect the power cord for damage (exposed wiring, cracked, etc.).  If the cord is not damaged, plug it back in after at least five minutes.

  4. If you are still unable to obtain power to the device, try another power outlet.

  5. If possible, try connecting power directly to a wall outlet (as opposed to using a surge protector or power strip...just as a troubleshooting measure).

If none of these solutions allow the printer to power on, there may be a hardware failure.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your Canon Account.



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