Wait At Least 5 Minutes
When the printer will not power on, disconnect the power cord, wait approximately five minutes and then reconnect the power cord.
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Disconnect the power cord from the device and the electrical source.

The above illustration shows an MP830. The location of the electrical port of your printer may vary.
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After disconnecting the power cord, wait at least five minutes.
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Inspect the power cord for damage (exposed wiring, cracked, etc.). If the cord is not damaged, plug it back in after at least five minutes.
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If you are still unable to obtain power to the device, try another power outlet.
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If possible, try connecting power directly to a wall outlet (as opposed to using a surge protector or power strip...just as a troubleshooting measure).
If none of these solutions allow the printer to power on, there may be a hardware failure.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.